Summary
Date Posted: Wednesday, July 29, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Our client in the Health sector that supports eyes care around the world is looking to hire four (4) Operations Coordinators to be based in Lusaka, Ndola, Choma and Kasama. .

RESPONSIBILITIES
KPI Tracking
• Make sure all vision centre knows their targets.
• Pull weekly data for your vision centre and analysis.
• Collaborate with the vision in developing strategy for hitting weekly target.
• Share with the vision centre the performance of the week and weekly strategy to bounce back when KPI are below target.
• Update your vision centre section in the weekly sales tracker and insert comment before the weekly KPI calls.
Data Compliance
• Follow up with your vision centre and make sure all data are entered into cloud system.
• Edit the data, identify the variance between the cloud and the tracker documents.
• Submit the reason for the variance to the operation Manager for possible intervention.
• Communicate with vision centre staff to find out any Cloud relate issues.
Monitoring of Vision Centres
• Visit each vision centre once every month or two.
• Use the monitoring form to document the outcome of your visit and submit it to the operation manager.
• Every 6 months, mystery shop in one of your centres to uncover any operational issues.
• Monitor the implementation of patient’s satisfactory survey.
• Make sure the vision centre is following the best practice for the pull strategy
Vision Centre Launch
• Help the operation manager in the pre-assessment process of setting up vision centres.
• Participate in the on-boarding of the centre volunteers.
• Lead training of the new vision centre staff based on the location assigned to you.
• Make sure all products and equipment are available for the location assigned to you.
• Do any other activities assigned to you during launch of new vision centres.
Communication
• Weekly call with the vision centre Manager-in-Charge to review the weekly performance of the vision centre.
• Constantly communicate with vision centre staff to know any cloud issue and forward it to your manager.
• Communicate all product relate issue to the lab manager anything need arise.
• Update the relevant authorities about weekly performance of the vision centre
• Adhere to all Company policies and procedures
• Develop and maintain working relationships with local partners, potential partners and other international organisations.
• Establish a culture that embraces diversity and maximises the learning from a diverse team.

Job Skills: Not Specified

EDUCATIONAL AND COMPETENCY REQUIREMENTS
• Bachelor’s Degree in Development Studies, Sociology, Economics, Demography and other related social sciences.
• Experience and exposure to I.T is an added advantage.
• 2 – 3 years of experience working in a development related field with government projects or NGO’s
• Work experience in the health care will be an added advantage.
• Must have demonstrable experience in capacity building and facilitation of training.
• Excellent written and verbal communication skills.
• Ability to speak any of the major local languages is an added advantage.
• Excellent interpersonal skills and ability to work in a multicultural environment.
• Ability to make timely decisions, innovative and problem-solving skills

Job Education Requirements: Bachelor’s Degree in Development Studies

Job Experience Requirements: 2 – 3 years

Work Hours: 8

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Job application procedure
Applicants should send their resumes to jobs@topfloor.co.zm with the job title as the email subject before 4th August 2020. Only shortlisted candidates will be contacted.

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