Project Lead Job at Ison Xperiences - Career Opportunity in Zambia
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1326 Days Ago
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Vacancy title:
Project Lead

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Admin & Office ]

Jobs at:

Ison Xperiences

Deadline of this Job:
14 August 2020  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Monday, August 10, 2020 , Base Salary: Not Disclosed


JOB DETAILS:
Job purpose
The project lead will be responsible for the delivery of client SLA, client management and handling escalations and ensuring quick resolutions. He/she will also lead, guide and coach all direct reports to ensure the achievement of project KPIs. .

Duties and Responsibilities
• Ensure team leads have a clear understanding of iSON BPO business goals.
• Monitoring system performance to ensure corrective action is promptly taken.
• Monitors SLAs on a daily basis to ensure achievement of minimum targets per performance parameters.
• Preparing and completing action plans for the smooth operations of the project.
• Managing system and process improvement and quality assurance programs.
• Completing system audits and analyses for purposes of work continuity.
• Identifying and resolving problems of the assigned project.


Job Skills: Not Specified


Qualifications & work experience
• Bachelor’s degree in business administration or a related field.
• 3 years of work experience in a banking call Centre.
• Excellent client management skills and passionate about customer experience.
• Quick thinker and able to identify possible value prepositions based on interactions and feedback from the client.
• Ability to work collaboratively in a team environment.


Job Education Requirements: Bachelor’s degree in business administration or a related field


Job Experience Requirements: 3 years


Work Hours: 8

 

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Job application procedure
Application procedure
Candidates meeting the above should send their cover letter and curriculum vitae to mubanga.mulenga@isonxperiences.com  not later than 14th August, 2020.
Note: Only shortlisted candidates will be contacted.


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Job Info
Job Category: Administrative jobs in Zambia
Job Type: Full-time
Deadline of this Job: 14th August, 2020.
Duty Station: Lusaka
Posted: 10-08-2020
No of Jobs: 1
Start Publishing: 10-08-2020
Stop Publishing (Put date of 2030): 10-08-2065
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