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Senior Fraud Investigation Officer job at Express Credit Zambia
Express Credit Limited Zambia
Website :
12 Days Ago
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Senior Fraud Investigation Officer
2025-04-14T15:09:00+00:00
Express Credit Zambia
https://www.greatzambiajobs.com/jsjobsdata/data/employer/comp_2576/logo/Express%20Credit%20Zambia.jpg
FULL_TIME
 
Lusaka
Lusaka
10101
Zambia
Consulting
Management
ZMW
 
MONTH
2025-05-31T17:00:00+00:00
 
Zambia
8

Express Credit is a global consumer finance company operating in Zambia and three surrounding countries, including Namibia, Botswana, and Lesotho.

We operate a multi-channel lending platform for private and government sector employees underserved by mainstream financiers. As a good corporate citizen, our goal is to help people in need of short-term and long-term financial assistance – all of which make a meaningful and lasting impact on the local communities.

Express Credit is a game-changer and one of the fastest microlenders in the country. A combination of new technologies, mobile sales, and a network of branches and direct sales positions us well for growth and building a sizeable, well-performing loan portfolio.

We are looking for a suitably qualified, competent, and highly motivated professional based in Lusaka to fill the position of Senior Fraud Investigation Officer.

Job Mission: 

  • Responsible for actively identifying, investigating, and resolving suspected fraudulent activities within an organization by analyzing financial records, conducting interviews, gathering evidence, and preparing detailed reports to mitigate financial losses and ensure compliance with regulations.

 Responsibilities:

  • Conduct fraud investigations (both internal and external).
  • Work closely with audit and compliance teams to address potential fraud risks.
  • Prepare police case descriptions and manage police cases.
  • Liaise directly with police to expedite reports and actions.
  • Perform mystery shopping to uncover potential fraud risk.
  • Provide regular reports on fraud trends and potential loopholes.
  • Implement security policy, standards, guidelines, and procedures.
  • Deliver fraud awareness training and create no no-fraud culture in the company.
  • Improve fraud case resolution speed and reduce financial losses.
  • Strengthen our relationship with law enforcement for better cooperation.
  • Take a proactive approach to fraud risk rather than reacting to the incidents.

Requirements

  • 5 years’ experience in investigations.
  • A strong background in law enforcement, preferably with prior experience in the police force. A background in financial services is preferred.
  • Understanding of budgeting and statistical data analysis.
  • High sense of responsibility, preciseness, and ability to plan and set priorities.
  • Experience conducting audits, mystery shopping, or similar investigative activities.
  • Proven experience working with law enforcement agencies and handling fraud cases.
  • Comfortable using online research and OSINT (Open-Source Intelligence) tools.

Education

  • prefer diplomas or degrees in law enforcement, criminology, forensic science, or public administration.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  • Previous experience in banking and financial service – advantageous.
  • Good communication skills in English.
  • Strong leadership, management, and motivational skills.
  • Hardworking person with flexible mindset.
  • Conflict resolution and negotiation skills.
  • Driving license required – 30% travel.
  • Valid Police Clearance Certificate.
Conduct fraud investigations (both internal and external). Work closely with audit and compliance teams to address potential fraud risks. Prepare police case descriptions and manage police cases. Liaise directly with police to expedite reports and actions. Perform mystery shopping to uncover potential fraud risk. Provide regular reports on fraud trends and potential loopholes. Implement security policy, standards, guidelines, and procedures. Deliver fraud awareness training and create no no-fraud culture in the company. Improve fraud case resolution speed and reduce financial losses. Strengthen our relationship with law enforcement for better cooperation. Take a proactive approach to fraud risk rather than reacting to the incidents.
5 years’ experience in investigations. A strong background in law enforcement, preferably with prior experience in the police force. A background in financial services is preferred. Understanding of budgeting and statistical data analysis. High sense of responsibility, preciseness, and ability to plan and set priorities. Experience conducting audits, mystery shopping, or similar investigative activities. Proven experience working with law enforcement agencies and handling fraud cases. Comfortable using online research and OSINT (Open-Source Intelligence) tools.
prefer diplomas or degrees in law enforcement, criminology, forensic science, or public administration. Proficiency in Microsoft Office (Excel, Word, PowerPoint). Previous experience in banking and financial service – advantageous. Good communication skills in English. Strong leadership, management, and motivational skills. Hardworking person with flexible mindset. Conflict resolution and negotiation skills. Driving license required – 30% travel. Valid Police Clearance Certificate.
associate degree
60
JOB-67fd250c9cfd2

Vacancy title:
Senior Fraud Investigation Officer

[Type: FULL_TIME, Industry: Consulting, Category: Management]

Jobs at:
Express Credit Zambia

Deadline of this Job:
Saturday, May 31 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Monday, April 14 2025, Base Salary: Not Disclosed

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Learn more about Express Credit Zambia
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JOB DETAILS:

Express Credit is a global consumer finance company operating in Zambia and three surrounding countries, including Namibia, Botswana, and Lesotho.

We operate a multi-channel lending platform for private and government sector employees underserved by mainstream financiers. As a good corporate citizen, our goal is to help people in need of short-term and long-term financial assistance – all of which make a meaningful and lasting impact on the local communities.

Express Credit is a game-changer and one of the fastest microlenders in the country. A combination of new technologies, mobile sales, and a network of branches and direct sales positions us well for growth and building a sizeable, well-performing loan portfolio.

We are looking for a suitably qualified, competent, and highly motivated professional based in Lusaka to fill the position of Senior Fraud Investigation Officer.

Job Mission: 

  • Responsible for actively identifying, investigating, and resolving suspected fraudulent activities within an organization by analyzing financial records, conducting interviews, gathering evidence, and preparing detailed reports to mitigate financial losses and ensure compliance with regulations.

 Responsibilities:

  • Conduct fraud investigations (both internal and external).
  • Work closely with audit and compliance teams to address potential fraud risks.
  • Prepare police case descriptions and manage police cases.
  • Liaise directly with police to expedite reports and actions.
  • Perform mystery shopping to uncover potential fraud risk.
  • Provide regular reports on fraud trends and potential loopholes.
  • Implement security policy, standards, guidelines, and procedures.
  • Deliver fraud awareness training and create no no-fraud culture in the company.
  • Improve fraud case resolution speed and reduce financial losses.
  • Strengthen our relationship with law enforcement for better cooperation.
  • Take a proactive approach to fraud risk rather than reacting to the incidents.

Requirements

  • 5 years’ experience in investigations.
  • A strong background in law enforcement, preferably with prior experience in the police force. A background in financial services is preferred.
  • Understanding of budgeting and statistical data analysis.
  • High sense of responsibility, preciseness, and ability to plan and set priorities.
  • Experience conducting audits, mystery shopping, or similar investigative activities.
  • Proven experience working with law enforcement agencies and handling fraud cases.
  • Comfortable using online research and OSINT (Open-Source Intelligence) tools.

Education

  • prefer diplomas or degrees in law enforcement, criminology, forensic science, or public administration.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  • Previous experience in banking and financial service – advantageous.
  • Good communication skills in English.
  • Strong leadership, management, and motivational skills.
  • Hardworking person with flexible mindset.
  • Conflict resolution and negotiation skills.
  • Driving license required – 30% travel.
  • Valid Police Clearance Certificate.

 

Work Hours: 8

Experience in Months: 60

Level of Education: associate degree

Job application procedure

 

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Management jobs in Zambia
Job Type: Full-time
Deadline of this Job: Saturday, May 31 2025
Duty Station: Lusaka | Lusaka | Zambia
Posted: 14-04-2025
No of Jobs: 1
Start Publishing: 14-04-2025
Stop Publishing (Put date of 2030): 14-04-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT * FROM `icop0_rstbox` WHERE `id` = 2891μs1.97KB/administrator/components/com_rstbox/EngageBox/Box.php:242Copy
  • SELECT * FROM `icop0_rstbox` WHERE `id` = 38112μs81.97KB/administrator/components/com_rstbox/EngageBox/Box.php:242Copy
  • SELECT * FROM `icop0_rstbox` WHERE `id` = 3993μs1.97KB/administrator/components/com_rstbox/EngageBox/Box.php:242Copy
  • SELECT * FROM `icop0_rstbox` WHERE `id` = 4097μs1.97KB/administrator/components/com_rstbox/EngageBox/Box.php:242Copy
  • SELECT `a`.`menutype`,`a`.`title` FROM `icop0_menu_types` AS `a` WHERE `a`.`client_id` = 0137μs1.19KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:138Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'mainmenu' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft472μs1.8KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'distribution-channels' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft264μs1.17KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'categories-list' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft493μs2.3KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT * FROM icop0_jmap_metainfo WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Senior-Fraud-Investigation-Officer-job-at-Express-Credit-Zambia-75465?Itemid=231' AND `published` = 1144μs9.2KB/plugins/system/jmap/jmap.php:818Copy
  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Senior-Fraud-Investigation-Officer-job-at-Express-Credit-Zambia-75465?Itemid=231'61μs960B/plugins/system/jmap/jmap.php:920Copy
  • SELECT * FROM icop0_acym_configuration357μs4.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'132μs2.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field104μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'86μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1106μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'170μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`313μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'73μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc492μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Senior-Fraud-Investigation-Officer-job-at-Express-Credit-Zambia-75465?Itemid=231'133μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 173μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"416μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.08ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin92μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin90μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`146μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'116μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'196μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 2576136μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?69μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?2.06ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy