Service Assistant
2025-04-10T15:05:46+00:00
Builders Warehouse Kitwe
https://www.greatzambiajobs.com/jsjobsdata/data/employer/comp_3859/logo/Builders%20Village.png
www.builders.co.zm
FULL_TIME
Business Management and Administration
Management
2025-04-13T17:00:00+00:00
Zambia
8
“We encourage people with disabilities to apply.”
Summary:
To pick stocks as per the picking slip and deliver them to the picking area specified by a team leader or manager for collection and delivery for the benefit of customers.
FUNCTIONS / RESPONSIBILITIES:
1. Adhere to Company Policy and procedures
a) Ensure that an ongoing understanding of company policies and procedures that affect the execution of your function
2. Pick stock
a) Wear BIBs to identify yourself with customers at all times
b) Give attention to the quality and quantity of picked stock and advise your manager where the quality and/or quantity is incorrect
c) Draw the correct stock according to the invoice/picking slip/cash sale in order to meet customer requirements
d) Carry out verbal orders/instructions from your line manager at all times and if not sure about how to carry out a task, request assistance from your line manager or other senior staff member
3. Load items – on/off delivery trucks/ customers vehicles
a) Load stock into customer vehicles/delivery vehicles or offload stock from customer vehicles/delivery vehicles
b) Accompany delivery driver to deliver or collect or exchange stock as required
c) Merchandise incoming stock in the right shelves in the store as required
d) Advise customers regarding of picked stock and indicate where stock is either unavailable or not of the correct standard
e) Assist customers as efficiently as possible
4. Satisfy internal and external customers
a) Handle all customers according to the standards in the Interact with Customers course and according to our culture of service to customers
b) Present a positive image to customers, acknowledge, approach and greet customers as required, understand their special needs and respond to their queries as require.
5. House keeping
a) Maintain housekeeping standards by ensuring that internal and external yard is neat and tidy
b) Ensure stock is packed in allocated areas
c) Perform general cleaning duties
6. Safety Awareness
a) Wear correct PPE when picking high-rise stock and always be mindful with ladders and whenever you pick stock from high-rises
b) Follow correct safety procedures
c) Adhere to safety regulations when working with gas
d) Maintain material handling equipment and report any damage or malfunction of forklifts, bob carts and vehicles to line manager
Requirements:
Minimum Academic, Professional Qualifications and Experience required for this position
Requirements:
Grade 12
1-2 Years’ Experience
Competencies:
1. Strengthen Reputation and Local Involvement
2. Ensure customer / Member Centered Performance
3. Ensure Execution and Achieve Results
4. Ensure Planning and Improvement
5. Build and Influence Team
6. Adapt and Learn
7. Manage and Leverage Talent
8. Train and Develop Talent
9. Network Internally and Externally
10. Customer focus
11. Helpful
12. Physically able to perform lift bulk stock
1. Adhere to Company Policy and procedures a) Ensure that an ongoing understanding of company policies and procedures that affect the execution of your function 2. Pick stock a) Wear BIBs to identify yourself with customers at all times b) Give attention to the quality and quantity of picked stock and advise your manager where the quality and/or quantity is incorrect c) Draw the correct stock according to the invoice/picking slip/cash sale in order to meet customer requirements d) Carry out verbal orders/instructions from your line manager at all times and if not sure about how to carry out a task, request assistance from your line manager or other senior staff member 3. Load items – on/off delivery trucks/ customers vehicles a) Load stock into customer vehicles/delivery vehicles or offload stock from customer vehicles/delivery vehicles b) Accompany delivery driver to deliver or collect or exchange stock as required c) Merchandise incoming stock in the right shelves in the store as required d) Advise customers regarding of picked stock and indicate where stock is either unavailable or not of the correct standard e) Assist customers as efficiently as possible 4. Satisfy internal and external customers a) Handle all customers according to the standards in the Interact with Customers course and according to our culture of service to customers b) Present a positive image to customers, acknowledge, approach and greet customers as required, understand their special needs and respond to their queries as require. 5. House keeping a) Maintain housekeeping standards by ensuring that internal and external yard is neat and tidy b) Ensure stock is packed in allocated areas c) Perform general cleaning duties 6. Safety Awareness a) Wear correct PPE when picking high-rise stock and always be mindful with ladders and whenever you pick stock from high-rises b) Follow correct safety procedures c) Adhere to safety regulations when working with gas d) Maintain material handling equipment and report any damage or malfunction of forklifts, bob carts and vehicles to line manager
1. Strengthen Reputation and Local Involvement 2. Ensure customer / Member Centered Performance 3. Ensure Execution and Achieve Results 4. Ensure Planning and Improvement 5. Build and Influence Team 6. Adapt and Learn 7. Manage and Leverage Talent 8. Train and Develop Talent 9. Network Internally and Externally 10. Customer focus 11. Helpful 12. Physically able to perform lift bulk stock
Minimum Academic, Professional Qualifications and Experience required for this position Requirements: Grade 12 1-2 Years’ Experience
JOB-67f7de4a8f662
Vacancy title:
Service Assistant
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Management]
Jobs at:
Builders Warehouse Kitwe
Deadline of this Job:
Sunday, April 13 2025
Duty Station:
Kitwe | Kitwe | Zambia
Summary
Date Posted: Thursday, April 10 2025, Base Salary: Not Disclosed
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JOB DETAILS:
“We encourage people with disabilities to apply.”
Summary:
To pick stocks as per the picking slip and deliver them to the picking area specified by a team leader or manager for collection and delivery for the benefit of customers.
FUNCTIONS / RESPONSIBILITIES:
1. Adhere to Company Policy and procedures
a) Ensure that an ongoing understanding of company policies and procedures that affect the execution of your function
2. Pick stock
a) Wear BIBs to identify yourself with customers at all times
b) Give attention to the quality and quantity of picked stock and advise your manager where the quality and/or quantity is incorrect
c) Draw the correct stock according to the invoice/picking slip/cash sale in order to meet customer requirements
d) Carry out verbal orders/instructions from your line manager at all times and if not sure about how to carry out a task, request assistance from your line manager or other senior staff member
3. Load items – on/off delivery trucks/ customers vehicles
a) Load stock into customer vehicles/delivery vehicles or offload stock from customer vehicles/delivery vehicles
b) Accompany delivery driver to deliver or collect or exchange stock as required
c) Merchandise incoming stock in the right shelves in the store as required
d) Advise customers regarding of picked stock and indicate where stock is either unavailable or not of the correct standard
e) Assist customers as efficiently as possible
4. Satisfy internal and external customers
a) Handle all customers according to the standards in the Interact with Customers course and according to our culture of service to customers
b) Present a positive image to customers, acknowledge, approach and greet customers as required, understand their special needs and respond to their queries as require.
5. House keeping
a) Maintain housekeeping standards by ensuring that internal and external yard is neat and tidy
b) Ensure stock is packed in allocated areas
c) Perform general cleaning duties
6. Safety Awareness
a) Wear correct PPE when picking high-rise stock and always be mindful with ladders and whenever you pick stock from high-rises
b) Follow correct safety procedures
c) Adhere to safety regulations when working with gas
d) Maintain material handling equipment and report any damage or malfunction of forklifts, bob carts and vehicles to line manager
Requirements:
Minimum Academic, Professional Qualifications and Experience required for this position
Requirements:
Grade 12
1-2 Years’ Experience
Competencies:
1. Strengthen Reputation and Local Involvement
2. Ensure customer / Member Centered Performance
3. Ensure Execution and Achieve Results
4. Ensure Planning and Improvement
5. Build and Influence Team
6. Adapt and Learn
7. Manage and Leverage Talent
8. Train and Develop Talent
9. Network Internally and Externally
10. Customer focus
11. Helpful
12. Physically able to perform lift bulk stock
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
- “Employment Equity Policy Requirements may be applicable”
- At Massmart, we are committed to fostering a workplace culture where everyone feels valued, respected, and a true sense of belonging. We believe that every employee deserves a safe environment—free from discrimination, harassment, and inappropriate behaviour—where they can thrive and perform at their best.
- Our policies promote equal opportunity and a culture of accountability. If you ever feel unsafe or witness behaviours that do not align with Massmart’s values, we encourage you to speak up.
- Email: ethics@walmart.com
- Phone: 0800 20 32 46
- Your voice matters, and we are here to support you
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