Summary
Date Posted: Wednesday, July 22, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Job Role: Sales Engineer
Industry: IT / Telecommunications
Salary: Negotiable
Our Client is seeking a Sales Engineer to join their team
The right candidate needs to be hands on and very self motivated .

Responsibilities and Duties Include but are not subject to:
• Act as the liaison between the organisation and the clients, develop long term relationships with the clients interpreting their needs and requirements
• Generate organic sales revenue by working with all relevant teams in the organisation shareholders and clients
• Provide excellent pre-sales and post-sales support to the clients
• Make technical presentations and demonstrations to the organisations clients and help design of custom made solutions for the clients
• Ensure sales reporting and pipeline management
• Lead interface with clients and suppliers for service assurance and service delivery, undertake monthly service reviews, measuring and improving client satisfaction and client experience, maintain minutes, track and ensure actions are completed
• Manage the service desk process, oversee incident management, provide support to NOC
• Liaising with internal departments to monitor and report on key service metrics and drive improvements
• Provide 1st level 24/7 field support, escalation / on-call
• Proactive monitoring of equipment & facilities
• Assist in network installation, testing & commissioning, bringing into service, integration
• Assist with creation of ad hoc reports as needed

Key Skills
• Minimum four years’ relevant work experience in telecom industry
• Demonstrated technical knowledge in telecommunications with commercial acumen
• Experience in sales support, service delivery, network infrastructure or operations support
• Quick to understand technical issues and concepts
• Excellent sales and business development skills
• Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
• Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e. Mikrotik, Juniper, Tejas Networks etc
• Experience working with AC and DC power as well as PSU units
• Effective written and verbal communications skills evidenced by previous work history and accomplishments
• Excellent communications and presentation skills, including ability to summarise and concisely share key information
• Good English language communicator with a natural aptitude for dealing with people

Qualifications
• 3 Years of Experience
• Bachelor’s degree in IT, Telecommunications, Computer Science or Commerce
• IT Technical certifications e.g. ITIL, CCNA, JNCIA

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
To apply for this job please visit https://www.recruitmentmattersafrica.com/job.php?rmjid=11414  

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