Acu-Serve

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Our History

ACU-Serve is an end-to-end revenue cycle management company offering solutions from intake through cash posting. For 30 years, we have been a strategic business partner for HME providers across the United States. We have more than 200 US based employees combined with 600+ offshore resources, allowing ACU-Serve to offer a cost-effective full-service solution. Our team processes in excess of $1B annually through our proprietary software, ACU-Insight. By using our proprietary tool, ACU-Insight, we provide complete visibility and full transparency into their business, giving them the freedom to grow while collecting more, faster.

ACU-Serve Corporation – The Industry’s Most Trusted Billing and Collection Service

For over 20 years, ACU-Serve has earned a reputation as the most trusted HME/DME and Home Infusion billing and collection service in the industry. The company’s offerings allow clients to streamline billing processes and comply with the ever-changing federal and insurance industry regulations, to collect more, faster.

Corporate office is located in Akron, Ohio

Your success is our success

Although the industry and our service offerings have evolved, there is one thing that remains true: your cash flow is our first priority. As the saying goes “Put Your Money Where Your Mouth Is!!” ACU-Serve continues to invest in technology and maintains a full-time development team. This ensures a constantly evolving suite of services to help your business collect every dollar it sells. ACU-Serve is the only billing and collection service to provide complete transparency allowing our customers 100% visibility into the work being performed using ACU-Insight.

Our team of industry professionals

Across all levels of our organization, we attract and retain team members who bring the right mix of experience and knowledge of the HME/DME and Home Infusion industries. We also make significant investments in technology and training to give them the tools they need to excel – both professionally and on behalf of our clients.

Who We Are

Meet some of the key people at ACU-Serve.

Office: 800.887.8965
Fax: 866.823.2583
jknight@acuservecorp.com

Jim Knight

Partner and C.E.O.

Jim has an accounting background and has performed implementation, consulting and training on home medical equipment software, as well as manufacturing and distribution accounting software. He has been in the home health care field for over 25 years and currently manages over 100 people. As the C.E.O., Jim has incorporated policies, procedures and technology to motivate and manage hundreds of people. He has also conducted several courses at software user conferences and state association meetings.

Jim attended the University of Akron for Accounting.

Office: 800.887.8965, ext. 203
Fax: 866.823.2583
amieb@acuservecorp.com

Amie Barone

Executive Vice President of Operations

Amie joined the ACU-Serve team in 2006. In her current role, she provides direction to the A/R, quality assurance, documentation retrieval, order confirmation/transmitting, and cash posting departments, as well as our satellite offices. In addition to operations, Amie leads the client services team in finding new ways to support our clients to collect more, faster.

Amie is a graduate of the University of Akron.

Office: 800.887.8965, ext. 288
Fax: 866.823.2583
jstalnaker@acuservecorp.com

John Stalnaker

Vice President of Sales

John joined the ACU-Serve team in 2010. He is responsible for all sales and marketing activity including participation in various industry trade shows.

Cell: 267.229.1650
ynugent@acuservecorp.com

Amie Barone

Client Service Executive/Director of Compliance

Yvette joined the ACU-Serve team in 2014. She has over 28 years experience in the DME industry, providing a comprehensive knowledge of healthcare reimbursement operations, data quality, process management, and compliance and she is one who demonstrates an expertise in problem solving. Yvette has a proven track record in successful development and implementation of efficient and effective business processes, which resulted in positive overall operational objectives and quality control.

Yvette received her Bachelor of Science degree in Marketing and Management with a minor in Accounting from Shippensburg State University.

She is a member of the POA advisory committee for Region A and also a long-standing member of the Pennsylvania Medical Suppliers Association.

Office: 800.887.8965, ext. 263
Fax: 866.823.2583
hdesimone@acuservecorp.com

Heather DeSimone

Client Service Executive

Heather joined the ACU-Serve team in 2012. She has over 11 years of experience working in the Medical Billing field, gaining experience as a Medicaid AR worker before moving into her current position managing the Medicare, Medicaid, and Commercial insurance AR staff.

Heather received her Bachelor of Science degree in Business Management from DeVry University.

Office: 205.881.1926
telmore@acuservecorp.com

Tammy Elmore

Billing Manager, ACU-Serve Southern Billing Division

Tammy joined the ACU-Serve team in 2014. She has a broad knowledge of healthcare reimbursement with 27 years experience in the industry.

Tammy is a long-standing member of the Alabama Durable Medical Equipment Association (ADMEA).

Tammy attended Walker College for Computer Programming and Business Management.