Strathmore Insurance Brokers

Underwriting and Claims Officer job at Strathmore Insurance Brokers

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Job Detail

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59 Days Ago

Vacancy title:
Underwriting and Claims Officer

[Type: FULL_TIME, Industry: Insurance, Category: Admin & Office]

Jobs at:
Strathmore Insurance Brokers

Deadline of this Job:
Friday, April 11 2025

Duty Station:
14 Chaholi Road | Rhodespark | Lusaka | Zambia

Summary
Date Posted: Monday, March 31 2025, Base Salary: Not Disclosed

JOB DETAILS:

Company Description

Strathmore Insurance Brokers Limited is an Insurance Brokerage firm located in Lusaka. The company provides a range of insurance brokerage services. The company is dedicated to providing fast, reliable, and convenient insurance services to help clients achieve their goals.

COMPANY: Strathmore Insurance Brokers Limited

REPORTS TO: Chief Operations Officer/ Chief Executive Officer

The Underwriting and Claims Officer is responsible for assessing insurance applications, evaluating risks, determining appropriate terms and conditions, and handling claims efficiently. The role involves ensuring that underwriting decisions align with company policies and that claims are processed promptly and fairly to maintain client satisfaction and minimize company exposure.

KEY RESPONSIBILITIES

1. Underwriting Responsibilities

Review and evaluate insurance applications to assess risk exposure and determine acceptability.
Analyze supporting documents such as medical reports, financial statements, and past claims history.
Determine appropriate terms, conditions, and premium rates in line with company guidelines.
Prepare and issue policy documents, endorsements, and renewal notices.
Ensure underwriting practices comply with regulatory and company standards.
Provide technical support to the sales team on product offerings and risk assessment.
Monitor and review the performance of underwritten policies and recommend adjustments where necessary.

2. Claims Management Responsibilities

Receive and review insurance claims to determine validity and policy coverage.
Investigate and assess claims through communication with clients, adjusters, and other stakeholders.
Ensure proper documentation and supporting evidence are collected for claims processing.
Liaise with insurance companies and clients to facilitate prompt claims settlement.
Negotiate claim settlements and handle disputes professionally.
Maintain detailed records of all claims and underwriting activities.
Provide regular reports on claims trends and risk exposure.

3. Client and Stakeholder Management

Communicate effectively with clients, insurers, and service providers to resolve issues.
Educate clients on policy terms and conditions.
Handle client complaints and escalate issues where necessary.
Build and maintain strong relationships with insurance companies and other partners.

4. Compliance and Reporting

Ensure adherence to company policies and industry regulations.
Maintain accurate records and ensure data integrity in the underwriting and claims system.
Prepare and submit regular reports on underwriting performance, claims ratios, and emerging risks.
Identify areas of improvement in underwriting and claims processes and recommend solutions.

KEY PERFORMANCE INDICATORS (KPIs)

Turnaround time for underwriting and claims processing.
Accuracy of underwriting decisions and claims assessments.
Customer satisfaction ratings.
Claims ratio and loss adjustment expense.
Compliance with regulatory requirements.

QUALIFICATIONS AND EXPERIENCE

Minimum in Insurance or a related field.
Professional certification (e.g., CII, COP) is an added advantage.
Minimum of 3 years of experience in underwriting and claims management in the insurance industry.
Strong understanding of insurance products and market dynamics.

KEY SKILLS AND COMPETENCIES

Excellent analytical and decision-making skills.
Strong negotiation and communication skills.
Attention to detail and accuracy.
Ability to work under pressure and meet deadlines.
Proficiency in insurance software and Microsoft Office applications.
Strong customer service orientation.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

All applications in writing should be accompanied by up-to-date Curriculum Vitae and supporting documents (Note: do not send originals) with the names and addresses of three referees, one of which should be the last or current employer. The applications must be submitted in a sealed envelope indicating the position being applied for.

Applications should be addressed and submitted to the physical address or email below by 11th April 2025:

The Chief Executive Officer

Strathmore Insurance Brokers Limited

14 Chaholi Road,

Rhodespark

Lusaka

Zambia

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info

Job Category: Administrative jobs in Zambia

Job Type: Full-time

Deadline of this Job: Friday, April 11 2025

Duty Station: 14 Chaholi Road | Rhodespark | Lusaka | Zambia

Posted: 31-03-2025

No of Jobs: 1

Start Publishing: 31-03-2025

Stop Publishing (Put date of 2030): 31-03-2065

Apply Now

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SHOW FULL COLUMNS FROM `icop0_users`283μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
SELECT * FROM `icop0_users` WHERE `id` = :userid135μs4.41KBParams/libraries/src/Table/User.php:104Copy
SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid138μs1.68KBParams/libraries/src/Table/User.php:132Copy
SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job--Underwriting-and-Claims-Officer-job-at-Strathmore-Insurance-Brokers-74850'156μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 1132μs1008B/plugins/system/jmap/jmap.php:508Copy
SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"316μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
SHOW TABLES776μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
SELECT * FROM icop0_acym_plugin89μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
SELECT * FROM icop0_acym_plugin82μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`137μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'124μs856B/components/com_jsjobs/models/configurations.php:103Copy
SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'222μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 752374μs856B/components/com_jsjobs/models/company.php:1832Copy
SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?130μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?199μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy