Vacancy title:
1st Level Operations

Jobs at:
Ericsson

Deadline of this Job:
Open

Duty Station:
Kigali, Rwanda

JOB DETAILS:

We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities

You will support the following systems and functions:

• • Event management
  • Incident management
  • Remote site access control
  • Legal request execution
  • Billing operations
  • Assurance support activities
  Key Qualifications
  • Education: Academic degree, minimum on Bachelor level, in Engineering or similar
  • Minimum years of experience: 3-5 years’ experience of deploy system test and lead testing team.
  • Domain experience: area of expertise – Business Support System (BSS), Charging Systems
  • ISEB/ISTQB software testing qualifications would be an advantage
  Additional Requirements
  • Knowledge sharing & collaboration skills
  • Problem solving & creative thinking
  • Ericsson knowledge
  • English skills
  • Delivering results & meeting customer expectations
  • Analyzing
  • Working with people
  • Manage instructions & procedures
  • Applying expertise & technology
  Why is Ericsson a great place to work? *
  Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world’s mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

Job application procedure
click here to apply