2 Contact Centre Officer job at AB Bank Zambia
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113 Days Ago
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Vacancy title:
2 Contact Centre Officer

[ Type: FULL TIME , Industry: Banking , Category: Customer Service ]

Jobs at:

AB Bank Zambia

Deadline of this Job:
Tuesday, September 24 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Tuesday, September 10 2024, Base Salary: Not Disclosed

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Learn more about AB Bank Zambia
AB Bank Zambia jobs in Zambia

JOB DETAILS:
AB Bank Zambia is looking for two Contact Centre Officer’s who are ready to take up an exciting challenge in a fast-paced environment of a growing Bank and are willing to meet deadlines and work with state-of-the-art tools. As a Contact Centre Officer you will provide day to day support in the operations of the Contact Center department, and you shall report to the Contact Center Manager.

Among other responsibilities, you will be expected to:
• Attending to customer queries, questions, and comments through various platforms (calls, social media and Websites).
• Resolve customer complaints and issues.
• Document all client interaction information according to standard operating procedures.
• Sell and promote Bank products and services.
• Monitor customer trends based on customer interactions and recommend improvement actions to management.

Your Minimum Qualifications and Competencies should be:
• A minimum of a diploma in a Business related course.
• Minimum 1 year experience in a customer service position.
• Experience in a Contact Centre managing inbound and outbound calls.
• Experience in managing customer queries via social media.

Work Hours: 8


Experience in Months: 12

Level of Education:
Postgraduate Degree

Job application procedure
• If you are interested, please submit your cover letters and your CV by following the link https://hr.abbank.co.zm/  by midnight on 12th September 2024. Only shortlisted candidates will be contacted.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Tuesday, September 24 2024
Duty Station: Lusaka
Posted: 10-09-2024
No of Jobs: 2
Start Publishing: 10-09-2024
Stop Publishing (Put date of 2030): 10-09-2066
Apply Now

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