Summary
Date Posted: Monday, March 21, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Title: Customer Support Engineer – Healthcare
(TWO- WHEELER BIKE driving with valid RTSA license is must).
This position will be responsible to technically sound, repair & service assigned for Medical Equipment specialties like Radiology Products (X-Ray, Ultrasound, Color Doppler, CT scan & MRI machines), Critical Care Products (Patient Monitors, Ventilators, Anesthesia & Operation Theatre) & Other Hospital equipment.

Desired Qualification & Experience:
• Diploma / Bachelors / Masters – Medical Electronics / Biomedical Engineering / Instrumentation / Electronics / Nursing / Radiographer
• Minimum of 1 – 3 years of relevant / other sales experience.
• At least three years’ experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the Healthcare Industry with Manufacturers Certified Training
• Willingness to travel up to 50% (local or international) within your specified geographic region. Must have a valid driver’s license in regions where required to drive on company business

Job Responsibilities:
• Attend product training courses (locally or abroad) and work towards completion of required professional certificates in order to build competence in providing technical assistance and support to defined customers.
• Provide onsite service (locally or abroad) to deliver both timely and effective installation, maintenance, equipment repairs and equipment upgrades or modifications not withstanding all safety instructions.
• Timely completion of service reports and good liaison with the company Customer Service Centre.
• Escalate as appropriate, situations where customer satisfaction is compromised and to ensure contractual obligations are met.
• Maintain good communications and team working with all stakeholders.
• Understand and comply with organizational instructions, quality policy, codes of conduct policies health and safety policies and regulatory requirements at all times.
• Ensure material spare parts are processed in accordance with company policy.
Complete personal administration in a timely and accurate manner.
• Maintain all test equipment, tools and company property in good and working order at all times.
• Identify any opportunities to improve efficiency and effectiveness of company processes.

Commercial Service Goals:
Is responsible for the Installed base of equipment to ensure that these systems are covered by long term Service Contracts.
Is responsible for meeting service revenue & profitability targets. Is responsible to analyze the Installed base and identify potential replacement/upgrade targets.
Commercial Sales Goals:
Is responsible for supporting the commercial sales team with technical product expertise and assists in the setting up of Service strategies in conjunction with Sales projects.

Key Skills
• This is a field-based role offering considerable independence and requiring strong self-discipline.
• Proficient in the use of tools, service test equipment or any other company resources.
• Ability to write clear and concise action plan & service reports.
• Ability to competently prioritize, organize and plan workload
• Ability to take ownership of issues and use initiative to resolve issues
• Ability to work individually under minimum or no supervision and successfully as part of a team.
• Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer- based tools for reports, email and for general communication

Work Hours: 8

Experience in Months: 12

Level of Education: Associate Degree

Job application procedure
Suitable interested candidates please send your updated CV to info@africorp-healthcare.com immediately for further discussions.

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