Vacancy title:
2nd Level Operations GPOC

Jobs at:
Ericsson

Deadline of this Job:
Open

Duty Station:
Kigali, Rwanda

JOB DETAILS:
We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Responsibilities
You will help with Assurance support activities
• Incident management
• 2nd Level Assurance Support Activities
• 2nd Level Incident Management
• Problem Management
• System Administration
• 2nd Level Billing Operations
Key Qualifications
• Degree within Electrical Engineering/Telecommunication Engineering/Computer science/Computer Engineering or equivalent.
• Years of experience: 3-5 years.
• Certifications: Any Certification related to Telecom shall be an added advantage.
Core Competences
• Knowledge of Managed Service Telecom Operations Practice
• Presentation & Communication Skills
• Knowledge sharing
• Problem Solving and strategic thinking
• Ericsson Knowledge
• Language Skills
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Working with People
• Creating & Innovating
• Applying Expertise and Technology
• Problem solving and trouble shooting skills
• Good communication skills
• Cost Awareness
• Social skills and awareness
Human Attributes
• Result oriented
• Flexible and responsive to changing work patterns and demands.
• A thorough and methodical approach to work.
• Developed skills in Interpersonal communication
• Developed skills in knowledge sharing by actively contributing knowledge, experiences, and skills to create learning.
Technical Competences
• UNIX/Solaris/LINUX administration.
• Hardware understanding for Solaris/HP boxes.
• Troubleshooting skills for the EMC clariion / SUN storage.
• Good knowledge of Ericsson CS5/6 IN solution/Architecture/ Nodes
• Voice Call & Signaling Routing
• Network Architecture understanding and preparation.
• Signaling Protocols good hands-on, Knowledge of GSM, INAP, CAP, SS7, Sigtran etc.
• Traffic Dimensioning.
• Performance & Characteristics of IN Network Nodes
• End-to-End Performance Audit & Optimization
Why is Ericsson a great place to work?
Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.
Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.
With about 101,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.
Job application procedure
click here to apply