Summary
Date Posted: Wednesday, April 21, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
This role requires a careful balance between the client’s needs, wants and priorities, and the agency’s bottom line. You will play a crucial role in client retention, bringing in new business, as well as how well we deliver projects. .

Account Manager Job Role:
• Ensuring clear understanding of the client’s business requirements and to translate this into clear deliverable objectives
• Managing projects within client relationships, working to carry out client goals while meeting company goals
• Operating as the point of contact for assigned clients
• Developing and maintaining long-term relationships with our clients
• Ensuring clients receive requested services in a timely fashion
• Communicating client needs and demands to team members to ensure consistent quality service
• Forecasting and tracking client account metrics
• Keeping records of client transactions
• Servicing multiple clients concurrently
• Assisting in developing markets for our clients’ brands
• Identifying and seeking opportunities to grow business with existing clients
• Focusing on growing market share and acquiring new markets through marketing activities
• Generating sales among client accounts, including upselling and cross-selling
• Research and prepare insights about product/brand potentials
• Building effective relationships with distributors and traders
• Ensuring ideal shelf presence of all our clients’ brands
• Monitoring current trade trends, analysing the data and developing proposals that will help gain market share
• Delivering high standards of client satisfaction, measuring this through feedback, surveys, campaign evaluation and continuously adapting and adjusting approaches to benefit their needs

Account Manager Skills and Experience:
• Account management experience
• Client-focused solutions experience
• Project management skills
• Ability to communicate client needs with staff
• Talent for influencing client management
• Ability to manage multiple projects and relationships simultaneously
• Negotiation skills
• Listening skills
• Communication skills
• Presentation skills
• Time management skills
• Solid background in advertising and marketing, strong work ethic, professional appearance and persona
• Ability to handle pressure well

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

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Job application procedure
To apply for this job email your details to jobs.zambia@zen-concepts.com

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