Accountability and Safeguarding Coordinator
2025-04-14T04:51:14+00:00
People In Need
https://www.greatzambiajobs.com/jsjobsdata/data/employer/comp_8284/logo/People%20in%20Need.png
https://www.www.peopleinneed.net
FULL_TIME
Nonprofit, and NGO
Management
2025-04-28T17:00:00+00:00
Zambia
8
Description
Name of the position: Accountability and Safeguarding Coordinator
Location: Mongu
Contract duration: From time of hire up to 31st December, 2025
Start Date: As soon as possible
Line Manager: Country Director
Application deadline: The applications will be processed on the rolling basis and may close any time depending on the volume of applications
Salary: Candidates will be informed about the salary range in the beginning of the recruitment process.
Please note that due to the high volume of applications, candidates may receive feedback up to 2 months from the date of application.
People in Need (www.peopleinneed.net) works in Zambia since 2017 delivering lifesaving and development assistance to vulnerable people in the sectors of nutrition, livelihoods, WASH, environment and good governance. We are part of Alliance 2015, a strategic network of seven European non-governmental organizations engaged in humanitarian aid and development projects. Lear more here: www.alliance2015.org
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
Position Summary
People in Need (PIN) is an international, non-profit organization providing humanitarian and development assistance around the world. We are founded on the ideals of humanism, freedom, equality, and solidarity.
We strive to integrate Safeguarding and broader Accountability considerations into all our interventions to prevent harm to people and the environment in the delivery of development and humanitarian assistance. PIN has a Code of Conduct and key policies that guide our activities and are designed to ensure the protection of beneficiaries and staff.
The Acc-SFG Coordinator will support both safeguarding and accountability mechanisms, under the CD’s supervision, including handling of fraud, corruption, and other misconduct-related cases. And supporting CD and senior management to reduce the country program’s risks and implement adequate mitigation for these types of misconducts and breaches with a more primary focus on Safeguarding to reduce and mitigate:
– Sexual exploitation and abuse caused by people employed by or collaborating with PIN.
– Sexual harassment, or other forms of harassment/bullying, within the workplace that is experienced by staff or volunteers.
Reporting Relations & Interdependencies with Other Functions
Line manager of Zambia Accountability and Safeguarding Coordinator is the Country Programme Director. Role of the Zambia Accountability and Safeguarding Coordinator is to support Country programme Director to be able to comply with highest qualitative and ethical standards. Zambia Accountability and Safeguarding Coordinator cooperates closely with country programs operations and programmes teams and RDD Accountability and Safeguarding unit.
Duties & Responsibilities
Capacity development
– Have an in-depth knowledge of PIN’s Code of Conduct and Key policies such as the Safeguarding Policy, PSEAH Policy, Child Protection Policy, Anti-Fraud, bribery and Corruption Policy, whistleblowing, Code of Conduct;
– Under the supervision of HQ Accountability and Safeguarding Unit, the Officer will receive training on investigation procedures, case triage, and safeguarding case handling protocols, and will participate in refresher sessions annually. And participate in cascading these trainings internally at the country program
– Deliver safeguarding (SG) induction and refresher training as appropriate;
– Facilitate regular opportunities to discuss concerns about practice within teams or with other colleagues to help develop a safe working environment and an open and supportive management culture;
– Deliver SG training to enable PIN and partners staff with key responsibilities to undertake their roles and mainstream SG functions;
– Provide on-going mentoring and support to PIN and partner staff to take proactive steps to ensure that all programming activity identifies the potential risks and works to eliminate and mitigate those risks;
– Ensure issuing and dissemination of SG materials (policies printouts, SG visibility materials, etc.) ;
– Take part in development/update/review and effective usage and dissemination of Safeguarding training materials and tools;
– Develop capacity of HR to ensure safe recruitment;
– Communicate about the PIN whistleblowing mechanism to PIN employees;
Safeguarding Procedures and systems
– Participate in the development of the action plan for the implementation of safeguarding;
– Support operational and programme teams in implementing Safeguarding (e.g. accompanying project managers in their risk assessment activities; proposing risk reduction measures, etc.);
– Monitor the overall implementation of the SG policies throughout the country programme ;
– Identify and utilize opportunities to integrate SG approaches into all aspects of PIN work ;
– Develop and update a list of PSEAH contacts, including internal contacts (any relevant staff within the programme or at headquarters) and external contacts (PSEAH staff in other INGOs, victim/survivor care structures, protection cluster and GBV and child protection cluster leads, etc.);
– Support the MEAL/CFRM team in the follow ups and implementation of inclusive and functional community feedback and complaints mechanisms;
– Ensure Safeguarding concerns are reported effectively in line with the CFRM and Whistleblowing policies, act as the country program referral point;
– Ensure that the Safeguarding mechanisms are in place and are subject to monitoring/review;
– Promote coordination with other trained staff in Safeguarding and Investigations to ensure continuity of skills and capacity in the team
Accountability, Safeguarding and Investigation processes support:
– Under the CD’s supervision and coordination with PIN RDD Accountability and SG unit, act as Country Program Focal Point for all internal investigations, including fraud, corruption, conflict of interest, and safeguarding.
– Under the CD’s supervision, manage internal and external allegations across all misconduct types, ensuring compliance with PIN investigation guidelines and serves as lead investigator unless assigned otherwise by CD.
– Maintain the long in of the confidential investigation cases on PIN case register and support preparation and review of case reports for mission and HQ reference.
– Provide technical guidance and support to country program staff involved in investigations.
– Collaborate with HR and MEAL to define thresholds and coordination for case triage, support CD in investigation committee formation, and role assignment in investigation processes.
– Ensure that concerns are followed up safely and effectively in line with the Investigation guidelines, including victim(s) support and safety;
– Raise awareness about the Complaint and Feedback Mechanism (CFRM) and Whistleblowing channels among staff and communities.
– Liaise with the MEAL team and partners to monitor feedback trends, flag serious cases, and support risk mitigation.
– Assist the CD and relevant departments in analysingmisconduct trends (fraud, SEA, conflicts of interest) to inform training and prevention efforts.
Audits
– Participate in internal as well as external audits as a country program referral point for Accountability and Safeguarding;
– Ensure implementation of PIN policies review/updates ;
– Participate in Corrective Action Plan preparation and implementation at country program level (if applicable) .
Other
– Participate in relevant internal and external meetings and SG platforms.
And fulfils any other tasks as required.
People in Need is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct and committed to promoting the welfare of children and adults with whom People in Need engages /is in contact with. People in Need expects all staff to perform job duties and responsibilities in accordance with People in Need Code of Conduct and key policies (available at: www.peopleinneed.net/key-policies-4142gp ). People in Need Staff will undertake the appropriate level of training.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.
Requirements
Skills and experience
- 3 years experiences supporting Safeguarding measures in humanitarian and/or development interventions
- Experience in the management of victims/survivors of violence and/or a very good knowledge of the principles of working with GBV survivors is recommended.
- Experience in managing cases of fraud, corruption, conflict of interest and similar
- Proven integrity, objectivity and professional competence.
- Sensitivity and demonstrated knowledge of cultural and gender issues, as well as experience of gender-based violence if possible.
- Ease in facilitating sensitization/training sessions.
- Ability to mobilize.
- Flexibility, ability to work under pressure and within tight deadlines.
- Be fluent in Lozi and Tonga is an advantage
- Demonstrated experience working directly with local communities using participatory approaches.
- Ability to make risk analyses based on different individual factors.
- Understanding of Monitoring, Evaluation and Learning processes.
- Good knowledge of the principles of protection of sensitive data.
- Knowledge and experience in mainstreaming protection and gender principles.
Values and attitudes
- Committed to gender equality and the rights of women, children and persons with disabilities.
- Fluent in communicating on issues of SEAH, GBV, gender, and in using the required vocabulary.
- Ability to coordinate and conduct verifications to spot fraud cases
- Ability to make decisions in situations of high uncertainty.
- Resilience to difficult and highly emotional situations.
- Active listening and great ability to influence.
- Empathy, caring and patience.
- Respect for frameworks and procedures.
Upon appointment, the Zambia Acc-SFG Coordinator will undergo specific training on safeguarding and protection topics as soon as possible and in-depth trainings on case management for non-safeguarding matters (fraud, corruption, etc.) and will also benefit from staff care measures if necessary.
Are you interested in joining us? Please apply in the link below. Send us your cover letter and CV which includes the contacts on your referees. Ideally, we need the name and email of your two previous line managers and one of HR.
Please note that PIN never ask for exchange of material, services or money for employment.
Benefits
EMPLOYMENT CONDITIONS
- Contributions of Health Insurance (Nhima) as by Law.
- Accident insurance for all injuries during work time.
- National pension scheme contributions as by law
- Extensive Capacity Building program, both internal and external trainings – Induction training.
- internal online opportunities, such as access to e-learning platform and webinars
- Month contribution for phone tariffs
- International environments with opportunities to learn from other country programs
- Paternity leave of 5 days and maternity leave of 14 weeks
- Breastfeeding breaks for nursing colleagues
- Per diem for working and sleeping outside of duty town depending on the location.
- Friendly and fair environment in small collective structure where everyone knows each other.
- We have lunch break with meals available at the office (Mongu Office)
- Salaries are according to People in Need Salary scale and shortlisted candidates to be informed about the salaries.
Capacity development – Have an in-depth knowledge of PIN’s Code of Conduct and Key policies such as the Safeguarding Policy, PSEAH Policy, Child Protection Policy, Anti-Fraud, bribery and Corruption Policy, whistleblowing, Code of Conduct; – Under the supervision of HQ Accountability and Safeguarding Unit, the Officer will receive training on investigation procedures, case triage, and safeguarding case handling protocols, and will participate in refresher sessions annually. And participate in cascading these trainings internally at the country program – Deliver safeguarding (SG) induction and refresher training as appropriate; – Facilitate regular opportunities to discuss concerns about practice within teams or with other colleagues to help develop a safe working environment and an open and supportive management culture; – Deliver SG training to enable PIN and partners staff with key responsibilities to undertake their roles and mainstream SG functions; – Provide on-going mentoring and support to PIN and partner staff to take proactive steps to ensure that all programming activity identifies the potential risks and works to eliminate and mitigate those risks; – Ensure issuing and dissemination of SG materials (policies printouts, SG visibility materials, etc.) ; – Take part in development/update/review and effective usage and dissemination of Safeguarding training materials and tools; – Develop capacity of HR to ensure safe recruitment; – Communicate about the PIN whistleblowing mechanism to PIN employees; Safeguarding Procedures and systems – Participate in the development of the action plan for the implementation of safeguarding; – Support operational and programme teams in implementing Safeguarding (e.g. accompanying project managers in their risk assessment activities; proposing risk reduction measures, etc.); – Monitor the overall implementation of the SG policies throughout the country programme ; – Identify and utilize opportunities to integrate SG approaches into all aspects of PIN work ; – Develop and update a list of PSEAH contacts, including internal contacts (any relevant staff within the programme or at headquarters) and external contacts (PSEAH staff in other INGOs, victim/survivor care structures, protection cluster and GBV and child protection cluster leads, etc.); – Support the MEAL/CFRM team in the follow ups and implementation of inclusive and functional community feedback and complaints mechanisms; – Ensure Safeguarding concerns are reported effectively in line with the CFRM and Whistleblowing policies, act as the country program referral point; – Ensure that the Safeguarding mechanisms are in place and are subject to monitoring/review; – Promote coordination with other trained staff in Safeguarding and Investigations to ensure continuity of skills and capacity in the team Accountability, Safeguarding and Investigation processes support: – Under the CD’s supervision and coordination with PIN RDD Accountability and SG unit, act as Country Program Focal Point for all internal investigations, including fraud, corruption, conflict of interest, and safeguarding. – Under the CD’s supervision, manage internal and external allegations across all misconduct types, ensuring compliance with PIN investigation guidelines and serves as lead investigator unless assigned otherwise by CD. – Maintain the long in of the confidential investigation cases on PIN case register and support preparation and review of case reports for mission and HQ reference. – Provide technical guidance and support to country program staff involved in investigations. – Collaborate with HR and MEAL to define thresholds and coordination for case triage, support CD in investigation committee formation, and role assignment in investigation processes. – Ensure that concerns are followed up safely and effectively in line with the Investigation guidelines, including victim(s) support and safety; – Raise awareness about the Complaint and Feedback Mechanism (CFRM) and Whistleblowing channels among staff and communities. – Liaise with the MEAL team and partners to monitor feedback trends, flag serious cases, and support risk mitigation. – Assist the CD and relevant departments in analysingmisconduct trends (fraud, SEA, conflicts of interest) to inform training and prevention efforts. Audits – Participate in internal as well as external audits as a country program referral point for Accountability and Safeguarding; – Ensure implementation of PIN policies review/updates ; – Participate in Corrective Action Plan preparation and implementation at country program level (if applicable) . Other – Participate in relevant internal and external meetings and SG platforms.
3 years experiences supporting Safeguarding measures in humanitarian and/or development interventions Experience in the management of victims/survivors of violence and/or a very good knowledge of the principles of working with GBV survivors is recommended. Experience in managing cases of fraud, corruption, conflict of interest and similar Proven integrity, objectivity and professional competence. Sensitivity and demonstrated knowledge of cultural and gender issues, as well as experience of gender-based violence if possible. Ease in facilitating sensitization/training sessions. Ability to mobilize. Flexibility, ability to work under pressure and within tight deadlines. Be fluent in Lozi and Tonga is an advantage Demonstrated experience working directly with local communities using participatory approaches. Ability to make risk analyses based on different individual factors. Understanding of Monitoring, Evaluation and Learning processes. Good knowledge of the principles of protection of sensitive data. Knowledge and experience in mainstreaming protection and gender principles.
3 years experiences supporting Safeguarding measures in humanitarian and/or development interventions Experience in the management of victims/survivors of violence and/or a very good knowledge of the principles of working with GBV survivors is recommended. Experience in managing cases of fraud, corruption, conflict of interest and similar Proven integrity, objectivity and professional competence. Sensitivity and demonstrated knowledge of cultural and gender issues, as well as experience of gender-based violence if possible. Ease in facilitating sensitization/training sessions. Ability to mobilize. Flexibility, ability to work under pressure and within tight deadlines. Be fluent in Lozi and Tonga is an advantage Demonstrated experience working directly with local communities using participatory approaches. Ability to make risk analyses based on different individual factors. Understanding of Monitoring, Evaluation and Learning processes. Good knowledge of the principles of protection of sensitive data. Knowledge and experience in mainstreaming protection and gender principles.
JOB-67fc9442cce31
Vacancy title:
Accountability and Safeguarding Coordinator
[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Management]
Jobs at:
People In Need
Deadline of this Job:
Monday, April 28 2025
Duty Station:
Mongu | Mongu | Zambia
Summary
Date Posted: Monday, April 14 2025, Base Salary: Not Disclosed
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Learn more about People In Need
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JOB DETAILS:
Description
Name of the position: Accountability and Safeguarding Coordinator
Location: Mongu
Contract duration: From time of hire up to 31st December, 2025
Start Date: As soon as possible
Line Manager: Country Director
Application deadline: The applications will be processed on the rolling basis and may close any time depending on the volume of applications
Salary: Candidates will be informed about the salary range in the beginning of the recruitment process.
Please note that due to the high volume of applications, candidates may receive feedback up to 2 months from the date of application.
People in Need (www.peopleinneed.net) works in Zambia since 2017 delivering lifesaving and development assistance to vulnerable people in the sectors of nutrition, livelihoods, WASH, environment and good governance. We are part of Alliance 2015, a strategic network of seven European non-governmental organizations engaged in humanitarian aid and development projects. Lear more here: www.alliance2015.org
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
Position Summary
People in Need (PIN) is an international, non-profit organization providing humanitarian and development assistance around the world. We are founded on the ideals of humanism, freedom, equality, and solidarity.
We strive to integrate Safeguarding and broader Accountability considerations into all our interventions to prevent harm to people and the environment in the delivery of development and humanitarian assistance. PIN has a Code of Conduct and key policies that guide our activities and are designed to ensure the protection of beneficiaries and staff.
The Acc-SFG Coordinator will support both safeguarding and accountability mechanisms, under the CD’s supervision, including handling of fraud, corruption, and other misconduct-related cases. And supporting CD and senior management to reduce the country program’s risks and implement adequate mitigation for these types of misconducts and breaches with a more primary focus on Safeguarding to reduce and mitigate:
– Sexual exploitation and abuse caused by people employed by or collaborating with PIN.
– Sexual harassment, or other forms of harassment/bullying, within the workplace that is experienced by staff or volunteers.
Reporting Relations & Interdependencies with Other Functions
Line manager of Zambia Accountability and Safeguarding Coordinator is the Country Programme Director. Role of the Zambia Accountability and Safeguarding Coordinator is to support Country programme Director to be able to comply with highest qualitative and ethical standards. Zambia Accountability and Safeguarding Coordinator cooperates closely with country programs operations and programmes teams and RDD Accountability and Safeguarding unit.
Duties & Responsibilities
Capacity development
– Have an in-depth knowledge of PIN’s Code of Conduct and Key policies such as the Safeguarding Policy, PSEAH Policy, Child Protection Policy, Anti-Fraud, bribery and Corruption Policy, whistleblowing, Code of Conduct;
– Under the supervision of HQ Accountability and Safeguarding Unit, the Officer will receive training on investigation procedures, case triage, and safeguarding case handling protocols, and will participate in refresher sessions annually. And participate in cascading these trainings internally at the country program
– Deliver safeguarding (SG) induction and refresher training as appropriate;
– Facilitate regular opportunities to discuss concerns about practice within teams or with other colleagues to help develop a safe working environment and an open and supportive management culture;
– Deliver SG training to enable PIN and partners staff with key responsibilities to undertake their roles and mainstream SG functions;
– Provide on-going mentoring and support to PIN and partner staff to take proactive steps to ensure that all programming activity identifies the potential risks and works to eliminate and mitigate those risks;
– Ensure issuing and dissemination of SG materials (policies printouts, SG visibility materials, etc.) ;
– Take part in development/update/review and effective usage and dissemination of Safeguarding training materials and tools;
– Develop capacity of HR to ensure safe recruitment;
– Communicate about the PIN whistleblowing mechanism to PIN employees;
Safeguarding Procedures and systems
– Participate in the development of the action plan for the implementation of safeguarding;
– Support operational and programme teams in implementing Safeguarding (e.g. accompanying project managers in their risk assessment activities; proposing risk reduction measures, etc.);
– Monitor the overall implementation of the SG policies throughout the country programme ;
– Identify and utilize opportunities to integrate SG approaches into all aspects of PIN work ;
– Develop and update a list of PSEAH contacts, including internal contacts (any relevant staff within the programme or at headquarters) and external contacts (PSEAH staff in other INGOs, victim/survivor care structures, protection cluster and GBV and child protection cluster leads, etc.);
– Support the MEAL/CFRM team in the follow ups and implementation of inclusive and functional community feedback and complaints mechanisms;
– Ensure Safeguarding concerns are reported effectively in line with the CFRM and Whistleblowing policies, act as the country program referral point;
– Ensure that the Safeguarding mechanisms are in place and are subject to monitoring/review;
– Promote coordination with other trained staff in Safeguarding and Investigations to ensure continuity of skills and capacity in the team
Accountability, Safeguarding and Investigation processes support:
– Under the CD’s supervision and coordination with PIN RDD Accountability and SG unit, act as Country Program Focal Point for all internal investigations, including fraud, corruption, conflict of interest, and safeguarding.
– Under the CD’s supervision, manage internal and external allegations across all misconduct types, ensuring compliance with PIN investigation guidelines and serves as lead investigator unless assigned otherwise by CD.
– Maintain the long in of the confidential investigation cases on PIN case register and support preparation and review of case reports for mission and HQ reference.
– Provide technical guidance and support to country program staff involved in investigations.
– Collaborate with HR and MEAL to define thresholds and coordination for case triage, support CD in investigation committee formation, and role assignment in investigation processes.
– Ensure that concerns are followed up safely and effectively in line with the Investigation guidelines, including victim(s) support and safety;
– Raise awareness about the Complaint and Feedback Mechanism (CFRM) and Whistleblowing channels among staff and communities.
– Liaise with the MEAL team and partners to monitor feedback trends, flag serious cases, and support risk mitigation.
– Assist the CD and relevant departments in analysingmisconduct trends (fraud, SEA, conflicts of interest) to inform training and prevention efforts.
Audits
– Participate in internal as well as external audits as a country program referral point for Accountability and Safeguarding;
– Ensure implementation of PIN policies review/updates ;
– Participate in Corrective Action Plan preparation and implementation at country program level (if applicable) .
Other
– Participate in relevant internal and external meetings and SG platforms.
And fulfils any other tasks as required.
People in Need is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct and committed to promoting the welfare of children and adults with whom People in Need engages /is in contact with. People in Need expects all staff to perform job duties and responsibilities in accordance with People in Need Code of Conduct and key policies (available at: www.peopleinneed.net/key-policies-4142gp ). People in Need Staff will undertake the appropriate level of training.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.
Requirements
Skills and experience
- 3 years experiences supporting Safeguarding measures in humanitarian and/or development interventions
- Experience in the management of victims/survivors of violence and/or a very good knowledge of the principles of working with GBV survivors is recommended.
- Experience in managing cases of fraud, corruption, conflict of interest and similar
- Proven integrity, objectivity and professional competence.
- Sensitivity and demonstrated knowledge of cultural and gender issues, as well as experience of gender-based violence if possible.
- Ease in facilitating sensitization/training sessions.
- Ability to mobilize.
- Flexibility, ability to work under pressure and within tight deadlines.
- Be fluent in Lozi and Tonga is an advantage
- Demonstrated experience working directly with local communities using participatory approaches.
- Ability to make risk analyses based on different individual factors.
- Understanding of Monitoring, Evaluation and Learning processes.
- Good knowledge of the principles of protection of sensitive data.
- Knowledge and experience in mainstreaming protection and gender principles.
Values and attitudes
- Committed to gender equality and the rights of women, children and persons with disabilities.
- Fluent in communicating on issues of SEAH, GBV, gender, and in using the required vocabulary.
- Ability to coordinate and conduct verifications to spot fraud cases
- Ability to make decisions in situations of high uncertainty.
- Resilience to difficult and highly emotional situations.
- Active listening and great ability to influence.
- Empathy, caring and patience.
- Respect for frameworks and procedures.
Upon appointment, the Zambia Acc-SFG Coordinator will undergo specific training on safeguarding and protection topics as soon as possible and in-depth trainings on case management for non-safeguarding matters (fraud, corruption, etc.) and will also benefit from staff care measures if necessary.
Are you interested in joining us? Please apply in the link below. Send us your cover letter and CV which includes the contacts on your referees. Ideally, we need the name and email of your two previous line managers and one of HR.
Please note that PIN never ask for exchange of material, services or money for employment.
Benefits
EMPLOYMENT CONDITIONS
- Contributions of Health Insurance (Nhima) as by Law.
- Accident insurance for all injuries during work time.
- National pension scheme contributions as by law
- Extensive Capacity Building program, both internal and external trainings – Induction training.
- internal online opportunities, such as access to e-learning platform and webinars
- Month contribution for phone tariffs
- International environments with opportunities to learn from other country programs
- Paternity leave of 5 days and maternity leave of 14 weeks
- Breastfeeding breaks for nursing colleagues
- Per diem for working and sleeping outside of duty town depending on the location.
- Friendly and fair environment in small collective structure where everyone knows each other.
- We have lunch break with meals available at the office (Mongu Office)
- Salaries are according to People in Need Salary scale and shortlisted candidates to be informed about the salaries.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
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