Summary
Date Posted: Wednesday, November 03, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Position Is Permanent Fulltime
Key Competency Requirements:
• Minimum 2-3 years relevant working experience within Customer Service Industry
• Must be computer literate
• Ability to communicate effectively
• Must have good telephone etiquette
• Must be customer oriented with good interpersonal skills
• Ability to work in a pressurized environment
• Must be flexible
• Must be able to work as part of a team
• Attention to detail and Maintain Confidentiality

Key Responsibilities:
• Liaises and establishes long term relationships with customers in order to ensure that the expectations are being met and managed in an accurate and timely manner in order to maintain a positive image of the practice and promote the services of Lancet Laboratories
• Attend to telephone queries/customer complaints/result enquires and any other general business relating to Lancet services
• Assist with customer complaint investigations and provide resolutions to the customer within an approved timeframe
• Monitor compliance to ensure the Laboratory adheres to stipulated turnaround times for test results
• Correspond with both internal and external customers via telephone and email
• Required to ensure that Senior Management are informed of all relevant operational issues and escalations relating to customer relations
• Assist in identifying trends and report to the Marketing Manager and/or General Manager for corrective actions
• Perform any other duties as assigned by Management.
To submit an application please send your CV, copy of Identity document, copies of applicable qualifications and cover letter via email to venna.belemu@lancet.co.zm.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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Job application procedure

To submit an application please send your CV, copy of Identity document, copies of applicable qualifications and cover letter via email to venna.belemu@lancet.co.zm.

Closing date is Sunday 7th November 2021. No late applications will be considered. Candidates must avail themselves for background checks and interview. Should you not receive any communication by 10th December 2021 please consider your application unsuccessful.

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