Summary
Date Posted: Saturday, July 29 2023, Base Salary: Not Disclosed

JOB DETAILS:
Duties and Responsibilities:
• Dealer development, appointment, and support of private dealer network
• Monitor leading indicators (or key process indicators) of customer satisfaction.
• Develop and implement standard operating procedures, performance metrics, and feedback mechanisms.
• Lead efforts to ensure product and technical support, customer service, training and field service readiness while improving participation in the product development process.
• Develop and maintain training content/tools to support blended learning technologies.

Qualifications and Experience:
• Degree in mechanical engineering or diploma in automotive mechanics
• An in-depth understanding of the technologies and functions.
• Minimum 10 years of experience, preferably in field service
• Demonstrated ability to lead a team of Field Service Engineers
• Has worked in a service industry and has an excellent knowledge of customer service, field service, depot repairs, and technical services.
• The ability to plan, coordinate and prioritize multiple and simultaneous projects, issues and activities.
• Ability to diagnose and troubleshoot basic technical issues.
• Ability to provide step by step technical help bot written and verbal.
• Excellent problem solving and communication skills.
• Industry experience developing and implementing training and technical support programs, preferably with a global reach and within product/field services business architecture.
• Proficient in MS Office Suite
• Ability to present and influence and an executive level, and ability to build positive relationships across multiple layers in the organization

Work Hours: 8

Experience in Months: 120

Level of Education: Bachelor Degree

Job application procedure
• To apply for this job email your details to cmwale@fidelitylabour.com 

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