Summary
Date Posted: Friday, March 21 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
Reporting to the Manager Commercial Services, the Billing Administrator will be responsible for planning and coordinating the billing system administration.

Main Duties and Responsibilities (Principal Accountabilities)
• Prepare and distribute bills to customers in a timely and accurate manner.
• Maintain bill cycles to ensure seamless billing operations.
• Manage and update customer database to ensure accuracy and completeness.
• Perform data validation and cleansing to maintain data integrity.
• Respond to and resolve customer complaints related to billing issues.
• Provide excellent customer service and support to internal and external stakeholders.
• Administer and maintain the billing system to ensure optimal performance.
• Troubleshoot system issues and escalate to IT support when necessary.
• Train users of the billing system to ensure effective usage.
• Manage and supervise subordinates to ensure high-performance standards.
• Conduct performance evaluations and provide feedback for improvement.
• Prepare and submit reports on billing operations, customer database, and system performance.
• Analyze data and provide insights to support business decision-making.

Qualifications:
• Grade (12) Certificate with five O levels including English and Mathematics.
• Bachelor’s Degree in Computer Science or Information Technology or a Business-related Discipline.
• 3 years’ experience in a similar role.
• Member of a relevant Professional Body.
• Qualifications must be verified by the Zambia Qualification Authority.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• Interested candidates meeting the above requirements should submit their applications attaching their cover letter, Curriculum Vitae, copies of Certified academic and professional qualifications, and ZAQA verification/evaluation certificates in a single PDF document as well as the Contact details (address/telephone/email) of Three (3) traceable referees online via Email on or before 21st March, 2025.
• Applications should be addressed and sent to:
• The Managing Director
Luapula Water Supply and Sanitation Company Limited
Plot 106, Chitimukulu Road, Low Density
P. O. Box 710594
MANSA
• NOTE: Luapula Water Supply and Sanitation Company Limited (LpWSC) is an Equal Opportunity Employer and does not discriminate in its selection and recruitment practices on the basis of race, tribe, color, religion, gender, political affiliation, marital status, disability, membership in an employee organization, or other non-merit factors.
• Women are encouraged to apply.

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