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Branch supervisor job at LOLC Finance Zambia Limited
LOLC Finance Zambia Limited
Website :
400 Days Ago
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Vacancy title:
Customer service manager

[ Type: FULL TIME , Industry: Finance , Category: Management ]

Jobs at:

LOLC Finance Zambia Limited

Deadline of this Job:
Wednesday, April 24 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Friday, April 19 2024, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about LOLC Finance Zambia Limited
LOLC Finance Zambia Limited jobs in Zambia

JOB DETAILS:
Job Responsibilities
• Improve customer service experience, create engaged customers
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Qualifications
• Bachelor’s degree in Business Administration, Mass Communication, or any business-related field.
• Minimum 3 years’ work experience in a customer service environment or other related field
• Reporting, planning, and organizing skills with excellent time management skills.
• Interpersonal, negotiation, and problem-solving skills
• Excellent Verbal and written communication skills
• Analytical thinking with an attention to detail and accuracy
• Good judgement and conflict management
• Ability to handle stressful situations appropriately and strong decision-making skills



Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Kindly submit your details to hr@lolczambia.com.

All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Management jobs in Zambia
Job Type: Full-time
Deadline of this Job: April 24 2024 
Duty Station: Lusaka
Posted: 19-04-2024
No of Jobs: 1
Start Publishing: 19-04-2024
Stop Publishing (Put date of 2030): 19-04-2067
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 163μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"225μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES884μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin119μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin68μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`101μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'99μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'331μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 331493μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?148μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?3.74ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy