Summary
Date Posted: Saturday, May 13 2023, Base Salary: Not Disclosed

JOB DETAILS:
Key Responsibilities
• Responding to incoming emails and messages
• Handling Client complaints and requests
• Inbound call management
• Ensure that the quality of each interaction is in compliance with predefined quality parameters.
• Correctly identifying and tagging incoming calls
• Provide accurate information about our products and services during every call

Minimum Qualifications
• Grade 12 certificate
• Diploma or better in Business, Sales & Marketing, Customer Service or other business related courses
• Must be fluent in written and spoken ,languages such as English ,Lenje , Bemba and Nyanja
• Active listener with strong phone contact managing abilities
• Pays attention to detail and has willingness and desire to learn new ideas.
• Good problem-solving skills (solutions oriented).
• Motivated , enthusiastic, patient with customers and good telephone etiquette
Experience
• Two years or more working in a call centre or customer service office
 
Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Associate Degree

Job application procedure
Only Candidates who meet the above requirements are encouraged to apply. Applications can be sent to the following email address – jobs.renwasolzambia@outlook.com  Closing date for applications is 16 May 2022. Please note that application letter and CV should be a single document. No certificates should be attached at this stage.



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