Call Centre Representative job at Agora Microfinance Zambia
Website :
584 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Call Centre Representative

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Admin & Office ]

Jobs at:

Agora Microfinance Zambia

Deadline of this Job:
Friday, August 18 2023 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Saturday, August 12 2023, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about Agora Microfinance Zambia
Agora Microfinance Zambia jobs in Zambia

JOB DETAILS:
• We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
• To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Representative Responsibilities:
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Call Center Representative Requirements:
• Diploma in Business Administration or related field
• 1-2 years Call Centre work experience is an added advantage
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.

Work Hours: 8


Experience in Months: 12

Level of Education:
Postgraduate Degree

Job application procedure
To apply for this job email your details to recruitment@agoramicrofinance.co.zm 

All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Friday, August 18 2023
Duty Station: Lusaka
Posted: 11-08-2023
No of Jobs: 1
Start Publishing: 11-08-2023
Stop Publishing (Put date of 2030): 11-08-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
21.983MBMemory Usage139msRequest Duration
Joomla! Version4.4.10
PHP Version8.1.31
Identityguest
Response200
Templatejl_education_pro
Database
Server
mysql
Version
10.5.28-MariaDB
Collation
latin1_swedish_ci
Conn Collation
utf8mb4_general_ci
$_GET
[]
$_POST
[]
$_SESSION
array:1 [ "joomla" => "***redacted***" ]
$_COOKIE
[]
$_SERVER
array:63 [ "USER" => "greatzambiajobs" "HOME" => "/home/greatzambiajobs" "SCRIPT_NAME" => "/in...
session
array:3 [ "counter" => 1 "timer" => array:3 [ "start" => 1742271425 "last" => 1742271425...
registry
array:3 [ "data" => [] "initialized" => false "separator" => "." ]
user
array:18 [ "id" => 0 "name" => null "username" => null "email" => null "password" => "***r...
  • afterLoad (4.12MB) (26.43ms)
  • afterInitialise (11.08MB) (79.45ms)
  • afterCache (5.69MB) (32.96ms)
  • 1 x afterInitialise (11.08MB) (56.96%)
    79.45ms
    1 x afterCache (5.69MB) (23.63%)
    32.96ms
    1 x afterLoad (4.12MB) (18.95%)
    26.43ms
19 statements were executed5.82ms32.35KB
  • SELECT @@SESSION.sql_mode;46μs1.57KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:334Copy
  • SELECT `data` FROM `icop0_session` WHERE `session_id` = ?107μs1.61KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:261Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = :session_id LIMIT 176μs1.61KBParams/libraries/src/Session/MetadataManager.php:187Copy
  • INSERT INTO `icop0_session` (`session_id`,`guest`,`time`,`userid`,`username`,`client_id`) VALUES (:session_id, :guest, :time, :user_id, :username, :client_id)203μs944BParams/libraries/src/Session/MetadataManager.php:260Copy
  • SELECT `id`,`rules` FROM `icop0_viewlevels`95μs1.59KB/libraries/src/Access/Access.php:955Copy
  • SELECT `b`.`id` FROM `icop0_usergroups` AS `a` LEFT JOIN `icop0_usergroups` AS `b` ON `b`.`lft` <= `a`.`lft` AND `b`.`rgt` >= `a`.`rgt` WHERE `a`.`id` = :guest127μs1.64KBParams/libraries/src/Access/Access.php:868Copy
  • SELECT `value` FROM `icop0_admintools_storage` WHERE `key` = 'cparams'74μs856B/administrator/components/com_admintools/src/Helper/Storage.php:120Copy
  • SELECT `option`,`view`,`query` FROM `icop0_admintools_wafexceptions`63μs960B/plugins/system/admintools/src/Utility/Cache.php:196Copy
  • SELECT `params` FROM `icop0_extensions` WHERE `type` = 'plugin' AND `folder` = 'system' AND `element` = 'admintools'99μs2.09KB/plugins/system/admintools/src/Utility/RescueUrl.php:324Copy
  • SELECT * FROM icop0_rsform_config90μs1.5KB/administrator/components/com_rsform/helpers/config.php:52Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'level'64μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'active_cron'53μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'cron_next'54μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'queue_type'49μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT *,(subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Call-Centre-Representative-job-at-Agora-Microfinance-Zambia-48923%2F')=1) inSub FROM icop0_jlexblock WHERE ((mt_fullsite=1 AND mt_index=1) OR ((`sef_link`='%2Fjobs%2Fjob-detail%2Fjob-Call-Centre-Representative-job-at-Agora-Microfinance-Zambia-48923%2F' OR (subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Call-Centre-Representative-job-at-Agora-Microfinance-Zambia-48923%2F')=1)) AND mt_fullsite=0)) AND published=1 ORDER BY mt_area DESC,id ASC246μs4.23KB/plugins/system/jlexblock/jlexblock.php:150Copy
  • SELECT *,(subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Call-Centre-Representative-job-at-Agora-Microfinance-Zambia-48923%2F')=1) inSub FROM icop0_jlexblock WHERE ((mt_fullsite=1 AND mt_index=1) OR ((`sef_link`='%2Fjobs%2Fjob-detail%2Fjob-Call-Centre-Representative-job-at-Agora-Microfinance-Zambia-48923%2F' OR (subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Call-Centre-Representative-job-at-Agora-Microfinance-Zambia-48923%2F')=1) OR `list_var` LIKE '%com_jsjobs%') AND mt_fullsite=0)) AND published=1 ORDER BY mt_area DESC,id ASC211μs4.25KB/plugins/system/jlexblock/jlexblock.php:150Copy
  • SELECT s.id, s.template, s.home, s.title AS long_title, s.params FROM icop0_template_styles AS s WHERE s.client_id = 0 AND s.template = 'jl_education_pro' ORDER BY s.id133μs3.7KB/libraries/gantry5/src/classes/Gantry/Joomla/StyleHelper.php:69Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?77μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?3.95ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy