Summary
Date Posted: Wednesday, May 26, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Association For Life of Africa (AFLA) is a network of Pregnancy Crisis Centers and Life Affirming ministries in Africa. Its mission is to Reach and Rescue as many lives as possible in the continent of Africa, through an effective network of life-affirming pregnancy help, to Restore communities for LIFE. AFLA is Pro-Life Association registered as NGO with its headquarters in Kitwe Zambia. We provide training on how you can start and effectively run a Pregnancy Resource Center (PRC). Our goal as AFLA is to advance the Pregnancy Help and Life Affirming Movement in all African Countries and we do this by providing Affiliation to all independent and autonomous Life Affirming organizations in Africa.
Client Services Coordinator

Qualifications:
• University degree
• Has a committed and growing relationship with the Lord.
• Maintains personal devotional and prayer life, including prayer for the center.
• Expresses full agreement with corporation’s Statement of Principle, Mission Statement, Articles of Incorporation, and By-Laws and abides by AFLA’s Policies and Procedures.
• Maintains consistent life-affirming philosophy and would never refer or advise a woman to have an abortion. (When a situation arises where a woman’s life is at risk, the clinic advocates taking measures to preserve her life, hoping that the woman and the child can both be saved.)
• Seeks to honor God in the area of Biblical purity – including sexual abstinence until marriage and faithfulness within marriage.
• Respects confidentiality.
• Ability to work well interpersonally with staff, volunteers, and clients.
• Able to manage time effectively in a fast paced work environment.
• Possesses good organizational skills.

Responsibilities:
The Client Services Coordinator is responsible for two main areas at AFLA: 1) overseeing the volunteers and 2) the Client Services of the center. These two areas are often in tandem, as many volunteers regularly interact with clients. In general, the Client Services Coordinator seeks to help volunteers thrive in their role(s) by creating a spirit of unity among various volunteer teams so AFLA runs smoothly. The CSC also oversees the administrative aspects of the Aspire Program, including the class and appointment schedule and the Points Place resource area.
Reports to: Executive Director
Time Commitment: As per Hiring Agreement

Duties:
Volunteer Management:
• Discuss with Executive Director volunteer needs for center and actively recruit well-suited volunteers for those needs. This can be done through tables at major events, visiting partner churches, speaking to small groups, etc.
• Shepherd interested volunteers through the application process, from their initial interest to final interview. Discern level of interest and giftings with center needs. Keep
• volunteer packets comprehensive and up-to-date, and follow up with references as needed. Review completed applications and conduct final interviews, with Executive Director as needed.
• Implement volunteer initial orientation to AFLA and their role, supplying each volunteer with that role’s job description.
• Assist in the annual training program for staff and volunteers in conjunction with the Executive Director, Nurse Manager, and Counselor.
• Develop and maintain a system to manage and track volunteer participation and oversee volunteer scheduling. Keep up-to-date files (containing a check list of annual requirements, i.e. training completion, health screening, policies and procedures quiz, etc.) on each volunteer.
• Seek out and implement ways to retain quality volunteers, through regular communication, building relationships with each volunteer, and assisting Executive Director with the annual Volunteer Appreciation Dinner (in December).
• Regularly monitor volunteer effectiveness and conduct regular evaluations, proactively implementing any disciplinary actions as necessary.
Client Services:
• Oversee all aspects of clients’ Aspire Program experience, ensuring excellence at every stage of client involvement, including initial appointment, class and appointments, and graduation/completion process.
• Personally meet, and/or train volunteers to meet, with clients for initial Aspire appointment, reviewing requirements for participation in the program.
• Develop ways to accurately compile client statistics, tracking the number of clients in the program by keeping client physical and virtual files up to date and working with Executive Director on strategic goals to grow program.
• In conjunction with Nurse Manager (who oversees medical curriculum and nurse volunteer teachers), oversee class and module curriculum and scheduling, accurately tracking class attendance and acquisition of client points.
• Develop, maintain, and annually review Points Place policies, training and regularly communicating with all resource volunteers for consistent implementation.

Competences
To perform the job successfully, an individual should demonstrate the following competences:
• Owner’s Mentality- An approach to work and decision making that ties the fate of the organization to one self. Non laborer.
• Accountability- A commitment and behavior that takes aim at delivery of overall business objectives. Behavior, actions and results must have consequences. Non silo and non-charlatan.
• Discipline- Holding oneself to the highest standards of work. Excellence. Word class professional output. Non substandard.
• Communication- strength in genuine, active and effective consultation and sharing of output. Non substandard.
• Leadership- leaders create leaders. Development of talent through tough and exciting challenges. Leads and lives by example.

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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Job application procedure
Interested, suitably qualified and experienced applicants should send application together with academic & professional qualifications, contact phone numbers, Email address, detailed Curriculum Vitae with three contact references to: niza@afla.org.zm
Closing date for receipt of application letters is Monday, May 31st 2021
Full confidentiality guaranteed. Please note that only shortlisted applicants will he responded to.

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