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Client Services Officer job at Hollard Insurance Zambia
Hollard Insurance
Website :
722 Days Ago
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Vacancy title: Client Services Officer

[ Type: FULL TIME , Industry: Insurance , Category: Customer Service ]

Jobs at:

Hollard Insurance Zambia

Deadline of this Job:
Sunday, May 21 2023 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Wednesday, May 17 2023, Base Salary: Not Disclosed

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Learn more about Hollard Insurance Zambia
Hollard Insurance Zambia jobs in Zambia

JOB DETAILS:
This role exists to manage the customer experience department for Hollard Life customers by attending to customer complaints, queries, and requests received through all customer touch points. The incumbent provides support to the HOO by managing the HL Query Tracker and providing support to the HLZ Call Centre.

Key Result Areas
• Query Resolution
• Complaints Handling
• Query Tracking
• Call Centre Matrix Tracking and Reporting
• Policy Amendments
• Any Other Business as assigned by Supervisor.

Job Requirements
• Administration or Marketing Degree
• Insurance Diploma or progress towards attaining same shall be an added advantage.
• Minimum 2 Years Experience in an Insurance or Financial Services environment preferably Life Assurance.
• Customer Centric- willing to go over and under for Hollard Customers.
• Passionate service provider.
• Reliable who can work with minimum supervision.
• Willing to work on Saturday
• Good communication skills and ability to communicate at all levels.

Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

Job application procedure
If you think you have what it takes to join our dynamic and energetic team, please send your CV to jobs@hollardzam.com  not later than 21st May 2023.



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Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: 21 May 2023
Duty Station: Lusaka
Posted: 17-05-2023
No of Jobs: 1
Start Publishing: 17-05-2023
Stop Publishing (Put date of 2030): 17-05-2066
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