Summary
Date Posted: Wednesday, January 08 2025, Base Salary: Not Disclosed

JOB DETAILS:
Key Responsibilities:

Clinical Quality Standards and Client Care:
Ensure the clinical teams understand and follow all current MSI protocols and have access to up-to-date manuals and policies
Ensure all initiatives and recommendations by the Medical Development Team are effectively introduced through regular and effective supervision to check adherence to MSI protocols
Ensure the clinical team members understand GRZ and MSI objectives and goals and they effectively deliver services within their scope of competence and training
Ensure proper and detailed records are maintained, including the efficient management of all complications and complaints including response times
Undertake site internal quality audits of each team at least once per annum
Assist Operations in the effective performance management of clinical staff; providing guidance and implementing corrective action where needed in liaison with the HR department
Conduct mentorship to clinical staff where there is need
Conduct monthly clinical quality team meetings to coordinate team activities
Increase access to comprehensive sexual reproductive health services

Delivery of safe and effective bilateral tubal ligations following MSI procedure
Raise awareness of client’s rights and ensure all client’s receive full access to MSZ or partner services
Deliver clinical training to GRZ staff and partners in long term family planning methods and other SRH services
Income generation and business mindedness:

Assist in effective communication between Support Office and clinical teams to maximise performance
Lead technological and other innovation in the business to drive forward more efficient systems and optimise performance of clinical teams (i.e., patient flow, clinic set-up, record taking)
Monitor clinical teams and Centres for appropriate branding, environment professionalism and customer service
Assist Marketing and Operations with monitoring client satisfaction

Team member recruitment and development:
In collaboration with HR and Operations, help source new team members
Help facilitate the transfers, relief and rotation of team members when necessary
Ensure that the optimum number of team members is maintained per team
Provide support for providers in need of greater clinical training
Build, motivate and maintain effective teams through periodically working directly with teams to enable to performance assessment according to set standards
Identify appropriate training needs within teams; and arrange for training in consultation with the HR and Operations Department


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Professional Certificate

Job application procedure

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