Summary
Date Posted: Thursday, December 07 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
This position is responsible for Collection/Recovery of outstanding in Auto Business
Division and Department; AFCL-Collections
Level/ Band: L3

• Key Responsibilities:
Monitors collection processes and operations; Tracks the rate of success of the entire process, trains new employees and hold training reviews for established employees
Identify problem accounts and provide regular updates of receivables to management
Based on the Monthly Aging, collections letters are to be sent to all customers with balances that are over 60 days past due. Accounts over 90 days past due receive a Payment Demand Letter with the promise of serve legal notice if payment is not received within ten business days.
Handles complaints or difficult calls, Makes sure employees comply with company policies when contacting individuals and other companies to collect past due balances that they owe
Monitors call reports to make sure collectors are making enough phone contacts each day
Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective
Identify accounts requiring collection agency or legal action and coordinate collections.
Researches and locates missing information that is needed for the staff to perform their jobs at optimum levels
Timely reporting of debtor performance report, daily and monthly reports and use analytical skills to improve and monitor collection

Desired Profile:
• Must have detailed knowledge of country.
Relationship with related Co(bank ,debt collection,, Insurance) preferred
Must have strong negotiation and persuasion skills
Must have excellent verbal and written communication skills.
Must have excellent communication and inter-personal skills
Sound knowledge of local language /English and must have excellent computer skills
Must have good critical thinking skills and exercise sound judgment.
Must have experience working with Banks/NBFC
Educational Qualifications:
Commerce or Finance Graduate

• Relevant years of Experience:
Between 8-10 yrs of experience (overall)
• Competencies:
• Relationship building
• Communication &Interpersonal skills
• Presentation skills.
• Team Leader
• Credit management
Reports To(Name)
GM AFCL
Reportees:
Collection Executives
Industry Preference:
Bank/NBFC
• Location and Vertical:
Lusaka
Age Limit:
Above 30 yrs
Cost Centre

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• IT Requirement (Desktop /Laptop & Data card)
• To apply for this job email your details to mslrecruitment05@gmail.com 

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