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Vacancy title:
Contact Center Manager
Jobs at:
AB Bank ZambiaDeadline of this Job:
Friday, December 06 2024
Within Zambia , Lusaka, South - Central Africa
Summary
Date Posted: Friday, November 22 2024, Base Salary: Not Disclosed
Learn more about AB Bank Zambia
AB Bank Zambia jobs in Zambia
JOB DETAILS:
Required Skills
• At least 2 years of supervisory experience in the Operations Department, with evidence of effective team management
Proficiency in the use of Microsoft office package, office equipment and applications
Have good interpersonal and organizational skills
No Valid disciplinary action on file
Tasks & Responsibilities
• Oversee the timely resolution of customer queries, complaints, and comments across multiple channels, including social media platforms (WhatsApp, LinkedIn, Facebook, etc.)
Process and resolve business-related queries effectively
Effective team management and performance appraisal
Analyze and report on performance metrics to improve efficiency
Education Requirement: No Requirements
Work Hours: 8
Experience in Months: 24
Level of Education:
Job application procedure
• To apply for this job please visit hr.abbank.co.zm.
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