Summary
Date Posted: Tuesday, June 20, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Are you passionate about the food industry and delivering exceptional customer experiences? We are a food processing company seeking a dedicated Customer Care Agent to join our team. In this role, you will be responsible for face-to-face interactions with customers, as well as handling social media messaging and voice calls to ensure excellent customer service.

Responsibilities:
• Engage in face-to-face interactions with customers at our physical location, providing a welcoming and informative experience.
• Handle inbound and outbound voice calls, answering customer inquiries, taking orders, and providing assistance with product information.
• Respond to customer inquiries, comments, and messages received through various social media platforms in a timely and professional manner.
• Demonstrate product knowledge and educate customers about our food processing methods, ingredients, and nutritional information.
• Assist customers in resolving issues, concerns, or complaints, striving to achieve a positive resolution and complete customer satisfaction.
• Utilize CRM systems and other tools to manage customer interactions, record relevant information, and ensure efficient follow-up.
• Collaborate with the Sales and Operations teams to address customer inquiries related to order status, delivery, or product availability.
• Monitor social media platforms for trends, feedback, and reviews, sharing relevant insights with the appropriate teams.
• Continuously update and maintain customer databases, ensuring accuracy and completeness of customer information.

Requirements:
• Previous experience in customer service, preferably in the food industry or a related field.
• Excellent communication skills, both verbal and written, with a friendly and professional approach.
• Strong interpersonal skills to build rapport with customers and provide personalized assistance.
• Proficiency in using social media platforms for customer engagement and resolving inquiries.
• Ability to handle voice calls in a professional and efficient manner, demonstrating patience and active listening skills.
• Detail-oriented with excellent organizational and time management abilities.
• Familiarity with CRM systems or willingness to learn and adapt to new software applications.
• Passion for the food industry, including knowledge of food processing methods, ingredients, and nutrition.
• Ability to work independently as well as collaboratively in a small team environment.
• Flexibility to work occasional weekends or evenings, as required.

Qualifications:
• Grade 12 Certificate with 12 points or better

Join our team and play a crucial role in delivering outstanding customer experiences in the food processing industry. We offer a supportive work environment and opportunities for growth within our company.


Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure

To apply, please submit your resume and/or a cover letter outlining your relevant experience and interest in the position to humanresource@okavangofoods.net.  We look forward to reviewing your application and discovering how your skills can contribute to our customer care team.

Okavango Foods Limited is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability.




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