Summary
Date Posted: Friday, November 17 2023, Base Salary: Not Disclosed

JOB DETAILS:
Key Deliverables:
• Application and device troubleshooting and support
• Accurately use the available software or specialist monitoring tools to maintain awareness and control of the hardware and software.
• Used approved remote management tools to remote support end user devices.
• Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party incidents.
• Ability to do root cause analysis and troubleshooting across systems to resolve incidents.
• Ability to engage and liaise with all personnel including VIP personnel.
• Follow escalation matrix and keep customer informed.
• Enabling management with communication about incidents/requests
• Remote support and 24*7 standby, after hours and on-call support
• Ownership of Incidents and Service Requests, until resolution with continues feedback.
• Build Relationship with customers to improve and provide world class support.
• Assist with the connection of end user devices to Audio Visual support equipment.
• iPad, Apple, and Android mobile support.
• Ability to break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments.
• Identify and understand business challenges of the Customer and the impact thereof on the device support.
• Build a working knowledge of Microsoft products.
• Support security policies and standards of the Customer
• Ensure company assets (replacement parts) are tracked and maintained responsibly.
• Develop, document, and maintain Knowledge Based Articles

Minimum Qualifications:
• Grade 12, NQF Level 4
• Relevant IT diploma or degree
Experience:
2-3 years relevant experience
Certification/ Professional Registration:
• A + Certification or N + Certification or ITIL 3
Microsoft or Equivalent
• MCP (Desktop)
• MCSA
Hardware
• Desktop & Notebook Product Certification will be advantageous.
• Knowledge and or certification of HP products will be advantageous.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

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