Summary
Date Posted: Tuesday, April 16 2024, Base Salary: Not Disclosed

JOB DETAILS:
About the Company
Topseed Zambia Limited is a Zambian Agro business company dealing in Marketing and Distribution of seed and other Agro products throughout Zambia. The main objective of Topseed Zambia Limited is to bring to farmers a broad crop portfolio of top-performing seeds, including hybrid maize, sunflower, soya beans, dry beans, grain sorghum, wheat, and forage crops.

Objectives of this role
• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnership
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities:
• Customer appraisal, KYC and master data maintenance
• Handle inquiries and requests from customers and address their needs
• Generating customer invoices, credit notes and statements.
• Receiving customer payments and appropriate booking to customer accounts.
• Customer reconciliations and resolution of disputes.
• Building and maintaining profitable relationships with key customers.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing competition and strategizing accordingly.

Requirements:
• A bachelor’s degree or Diploma in a relevant Business field.
• A minimum of 3 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Proficient with Pastel Partner or Pastel evolution.
• A team player with leadership skills.
• Excellent organizational skills and attention to detail
• Maintain a positive attitude focused on customer satisfaction.

Location :
• Location will be Lusaka, However, there will be a lot of travel throughout the Country


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Please send your CV to infor@topseedzambia.com by the 19th of April, 2024.



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