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Customer Relationship Officer – SME job at VisionFund Zambia
VisionFund Zambia
Website : https://www.visionfund.org
939 Days Ago
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Vacancy title: Customer Relationship Officer – SME

[ Type: FULL TIME , Industry: Nonprofit, and NGO , Category: Customer Service ]

Jobs at:

VisionFund Zambia

Deadline of this Job:
19 October 2022  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Wednesday, October 12, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
PURPOSE OF THE POSITION:
The SME Customer Relationship Officer is responsible for the mobilization of SME clients and individuals, retention of credit in the institution, training of clients before and after loan disbursements, maintenance of active and quality portfolio, effective and efficient management of financial and other resources, giving input and feedback on product development and design: and preparation of reports at required intervals.

Key Responsibilities:
1. Portfolio growth & Disbursements
• Ensure quality growth of the portfolio value
• Making timely and quality loan disbursements.
• Maintaining a good portfolio quality
• Analyses loans proposal and make recommendations.
2. Portfolio Quality
• Maintain a good portfolio quality within VisionFund Zambia tolerable limits of not greater than 2%
• Maintain a loan loss rate of less than 1%
3. Customer Services
• Maintain client retention rate of greater than 80%
• Ensure that client complaints are minimized
• Assist Clients in preparing loan application and Business profile
• Analyses loan proposal and make recommendations to Credit Committee
• Promote the organization credit services in the community
4. Compliance to Credit Policy
• Ensure proper loan file documentation.
• Ensure that clients are monitored every month.
• Ensure groups are trained by following policies and procedures as determined by independent verifications.
• Ensure policy and procedures for delinquency escalation are followed.
5. Client Protection
• Ensure adherence to client protection principles.
• Ensure that clients are not over indebted.
• Ensure that clients are treated with respect at all time.
• Ensure Transparency in all dealings with clients.

Minimum Entry Requirements
• Three years’ Experience in Financial Institution.
• Diploma or Degree in Business or Agribusiness related course.

Work Hours: 8

Experience in Months: 36

Level of Education: Postgraduate Degree

Job application procedure
Applications should be sent to-
Head of People & Culture
Plot 6810, Chiwalamabwe road Olympia,
P.O. Box 33911
Lusaka, Zambia
VisionFund Zambia is an equal opportunity employer. Females are encouraged to apply.
VisionFund Zambia observes Child and Adult Safeguarding protocols.
Kindly note that VisionFund Zambia Limited does not solicit for fees at any stage of recruitment process, any such attempts should be treated as fraudulent and report immediately.
To apply for this job email your details to employment@vfz.co.zm 



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Job Info
Job Category: NGO - Non Government Organisations jobs in Zambia
Job Type: Full-time
Deadline of this Job: 19 October 2022
Duty Station: Lusaka
Posted: 12-10-2022
No of Jobs: 1
Start Publishing: 12-10-2022
Stop Publishing (Put date of 2030): 12-10-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SHOW FULL COLUMNS FROM `icop0_users`301μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid137μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid189μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Customer-Relationship-Officer-–-SME-job-at-VisionFund-Zambia-39965'143μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 1111μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"194μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES891μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin80μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin75μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`94μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'87μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'146μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 464862μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?132μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?67.59ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy