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Customer Service Agent job at Tigmoo dot com
Tigmoo Eats
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35 Days Ago
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Customer Service Agent
2025-04-16T13:34:42+00:00
Tigmoo dot com
https://www.greatzambiajobs.com/components/com_jsjobs/images/blank_logo.png
FULL_TIME
 
Lusaka
Lusaka
10101
Zambia
Business Management and Administration
Customer Service
ZMW
 
MONTH
2025-04-30T17:00:00+00:00
 
Zambia
8

Main Purpose of Job and objective:

To achieve trading base and profitable revenue growth through the development of face-to-face and over the phone, long term customer relationships enabling high levels of retention and acquisition of new business within the Ad-hoc, Small, Medium and Large customer classifications. The Customer Service Agent with experience of Fast-moving consumer goods (FMCG) products that sell quickly, such as soda drinks, beer, wine etc. Customer Service Agent will be reporting to Dashboard and Customer Service Manager.

KEY JOB RESPONSIBILITIES/ACCOUNTABILITIES

  • To gather competitor and customer data through field sales activities in order to create awareness of local market trends and competitors activities.
  • Interacts with customers, face-to-face, to establish market information specific to them.
  • Observe local market trends and relates impacts upon their customers.
    Collects competitor intelligence e.g. Rate Tariffs, brochures, etc.
  • Shares information within the sales team to improve the ability of yourself and others to identify the most applicable Tigmoodotcom service against competitor product offers.
  • Passes on the information gathered to the sales department for further analysis.

Qualifications/Experience:

  • Grade 12 certificate
  • Diploma in Sales, Business Administration Sales, and Marketing.
  • Degree in Sales, Business Administration and Sales and Marketing would be an added advantage.
  • Computer literacy with good command of written and spoken English.
    1 to 5 years sales experience in the related Customer Service Industry by online, phone, face-to-face and business to business.
  • Proven good record of accomplishment in achieving sales targets.
  • Organizational awareness (structure, products and services)
To gather competitor and customer data through field sales activities in order to create awareness of local market trends and competitors activities. Interacts with customers, face-to-face, to establish market information specific to them. Observe local market trends and relates impacts upon their customers. Collects competitor intelligence e.g. Rate Tariffs, brochures, etc. Shares information within the sales team to improve the ability of yourself and others to identify the most applicable Tigmoodotcom service against competitor product offers. Passes on the information gathered to the sales department for further analysis.
Grade 12 certificate Diploma in Sales, Business Administration Sales, and Marketing. Degree in Sales, Business Administration and Sales and Marketing would be an added advantage. Computer literacy with good command of written and spoken English. 1 to 5 years sales experience in the related Customer Service Industry by online, phone, face-to-face and business to business. Proven good record of accomplishment in achieving sales targets. Organizational awareness (structure, products and services)
Grade 12 certificate Diploma in Sales, Business Administration Sales, and Marketing. Degree in Sales, Business Administration and Sales and Marketing would be an added advantage. Computer literacy with good command of written and spoken English. 1 to 5 years sales experience in the related Customer Service Industry by online, phone, face-to-face and business to business. Proven good record of accomplishment in achieving sales targets. Organizational awareness (structure, products and services)
associate degree
No Requirements
JOB-67ffb1f213a08

Vacancy title:
Customer Service Agent

[Type: FULL_TIME, Industry: Business Management and Administration, Category: Customer Service]

Jobs at:
Tigmoo dot com

Deadline of this Job:
Wednesday, April 30 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Wednesday, April 16 2025, Base Salary: Not Disclosed

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Learn more about Tigmoo dot com
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JOB DETAILS:

Main Purpose of Job and objective:

To achieve trading base and profitable revenue growth through the development of face-to-face and over the phone, long term customer relationships enabling high levels of retention and acquisition of new business within the Ad-hoc, Small, Medium and Large customer classifications. The Customer Service Agent with experience of Fast-moving consumer goods (FMCG) products that sell quickly, such as soda drinks, beer, wine etc. Customer Service Agent will be reporting to Dashboard and Customer Service Manager.

KEY JOB RESPONSIBILITIES/ACCOUNTABILITIES

  • To gather competitor and customer data through field sales activities in order to create awareness of local market trends and competitors activities.
  • Interacts with customers, face-to-face, to establish market information specific to them.
  • Observe local market trends and relates impacts upon their customers.
    Collects competitor intelligence e.g. Rate Tariffs, brochures, etc.
  • Shares information within the sales team to improve the ability of yourself and others to identify the most applicable Tigmoodotcom service against competitor product offers.
  • Passes on the information gathered to the sales department for further analysis.

Qualifications/Experience:

  • Grade 12 certificate
  • Diploma in Sales, Business Administration Sales, and Marketing.
  • Degree in Sales, Business Administration and Sales and Marketing would be an added advantage.
  • Computer literacy with good command of written and spoken English.
    1 to 5 years sales experience in the related Customer Service Industry by online, phone, face-to-face and business to business.
  • Proven good record of accomplishment in achieving sales targets.
  • Organizational awareness (structure, products and services)

 

Work Hours: 8

Experience: No Requirements

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

  • Interested candidates meeting the above qualifications should send their application letters and academic qualifications in one scanned document PDF File not later than 30 /04/2025 only shortlisted candidates will be called for interviews.

 

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Accounting/ Finance jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, April 30 2025
Duty Station: Lusaka | Lusaka | Zambia
Posted: 16-04-2025
No of Jobs: 1
Start Publishing: 16-04-2025
Stop Publishing (Put date of 2030): 16-04-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Customer-Service-Agent-job-at-Tigmoo-dot-com-75580'94μs8.94KB/plugins/system/jmap/jmap.php:920Copy
  • SELECT * FROM icop0_acym_configuration345μs4.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'148μs2.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field125μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'107μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1120μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'193μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`260μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'70μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc202μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`354μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid168μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid167μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Customer-Service-Agent-job-at-Tigmoo-dot-com-75580'92μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 173μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"401μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.05ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin133μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin109μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`95μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'68μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'144μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 592270μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?109μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?158μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy