Customer Service Representative job at Aeryview Travel and Events
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166 Days Ago
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Vacancy title:
Customer Service Representative

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Customer Service ]

Jobs at:

Aeryview Travel and Events

Deadline of this Job:
Wednesday, July 24 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Wednesday, July 10 2024, Base Salary: Not Disclosed

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JOB DETAILS:
Responsibilities:
• Provide information and recommendations to clients.
• Plan itineraries that meet clients’ budgets and requests.
• Address and resolve customer and vendor issues promptly.
• Maintain records of bookings, payments, and communications.
• Manage travel-related conflicts, complaints, cancellations, and refunds.
• Foster strong relationships with travel and tour vendors.
• Ensure smooth tour operations and make rational decisions during emergencies.

Skills and Qualifications:
• A tertiary qualification in Travel, Tourism, or a related field.
• Strong communication and sales skills.
• Excellent organizational, planning, and time management skills.
• Understanding of foreign and domestic travel requirements.
• Proven experience as a Customer service or sales consultant (minimum of 1 year).
• Ability to work under pressure and meet deadlines.
• Strong problem-solving abilities and attention to detail.
• Team player with strong interpersonal skills.
• Ability to use office productivity software (e.g., Microsoft Office Suite).
• Experience with email communication and scheduling tools.
• Knowledge of online research tools for gathering travel-related information.
• Comfortable with using social media platforms for marketing and customer engagement.

Preferred Qualifications:
• Background in hospitality or tourism.
• Experience in handling corporate, leisure, and group travel.
• Ability to work independently and with a team.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8


Experience in Months:

Level of Education:

Job application procedure
• To apply for this job email your details to careers@aeryview.com 


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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, July 24 2024
Duty Station: Lusaka
Posted: 10-07-2024
No of Jobs: 1
Start Publishing: 10-07-2024
Stop Publishing (Put date of 2030): 10-07-2066
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