Summary
Date Posted: Wednesday, November 13 2024, Base Salary: Not Disclosed

JOB DETAILS:
About the Company
Lusaka Telecom Services is one of Zambia’s leading telecommunications providers, offering reliable services and excellent customer support. Our commitment to customer satisfaction drives everything we do.

Job Summary
We are hiring a dedicated Customer Service Representative to assist our clients with inquiries and troubleshooting. The role involves delivering excellent customer service through multiple channels, including phone, email, and chat.

Responsibilities:
• Respond to customer inquiries, complaints, and technical issues.
• Provide information on products and services and assist with account setup.
• Document customer interactions and escalate complex issues to senior support teams.
• Contribute to a positive and productive customer experience.

Qualifications:
• Diploma or degree in Communications, Business, or related field.
• Previous experience in customer service or call center environment preferred.
• Strong communication skills and patience.
• Basic technical knowledge of telecom services is an advantage.

Benefits:
• Health insurance, annual leave, and performance bonuses.
• Training on products and customer service best practices.
• Opportunities for career advancement.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Postgraduate Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
Send your CV and a cover letter with the subject line “Customer Service Representative Application

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