Whatsapp, Telegram Groups
Jobs by Categories
Customer Service Representative job at Spectrum Credit Ltd
Spectrum Credit Limited
Website :
457 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Customer Service Representative

[ Type: FULL TIME , Industry: Accounting , Category: Customer Service ]

Jobs at:

Spectrum Credit Ltd

Deadline of this Job:
Monday, February 19 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Tuesday, February 06 2024, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about Spectrum Credit Ltd
Spectrum Credit Ltd jobs in Zambia

JOB DETAILS:
Spectrum Credit is currently seeking a passionate and customer-focused individual to join our team as a Customer Service Representative. If you thrive in providing exceptional service and enjoy resolving customer inquiries, we welcome you to be part of our dedicated customer service team.

Key Responsibilities:
1. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
2. Assist customers in navigating products, services, and resolving issues to ensure satisfaction.
3. Handle and resolve customer complaints, maintaining professionalism and empathy.
4. Educate customers on company policies, procedures, and product features.
5. Document and update customer interactions in the CRM system.
6. Collaborate with other departments to escalate and resolve complex issues.
7. Ensure customer information confidentiality and adhere to data protection regulations.
8. Strive to meet or exceed customer satisfaction goals and performance metrics.
9. Continuously stay informed about company products, services, and industry trends.
10. Provide feedback to management for process improvements based on customer feedback.

Requirements:
• Excellent communication and interpersonal skills.
• Problem-solving abilities with a customer-centric approach.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Familiarity with CRM software and proficiency in basic computer skills.
• Patience, resilience, and a positive attitude in challenging situations.
• Previous customer service experience preferred.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• If you’re ready to contribute to the financial success of Spectrum Credit and help clients navigate their repayment journey, we want to hear from you! Apply now and be a vital part of our dynamic team.
• To apply for this job email your details to bupemalekani626@gmail.com 

All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Monday, February 19 2024
Duty Station: Lusaka
Posted: 06-02-2024
No of Jobs: 1
Start Publishing: 06-02-2024
Stop Publishing (Put date of 2030): 06-02-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
J! InfoRequestSessionProfileQueries19
22.133MBMemory Usage153msRequest Duration
Joomla! Version4.4.10
PHP Version8.1.32
Identityguest
Response200
Templatejl_education_pro
Database
Server
mysql
Version
10.5.29-MariaDB
Collation
latin1_swedish_ci
Conn Collation
utf8mb4_general_ci
$_GET
[]
$_POST
[]
$_SESSION
array:1 [ "joomla" => "***redacted***" ]
$_COOKIE
array:1 [ "1deb24708f7a51ca02b447b7f6862276" => "490c936c3e8bfa1034618cdbdaa4a353" ]
$_SERVER
array:64 [ "USER" => "greatzambiajobs" "HOME" => "/home/greatzambiajobs" "SCRIPT_NAME" => "/in...
session
array:3 [ "counter" => 3 "timer" => array:3 [ "start" => 1746749623 "last" => 1746749625...
registry
array:3 [ "data" => [] "initialized" => false "separator" => "." ]
user
array:18 [ "id" => 0 "name" => null "username" => null "email" => null "password" => "***r...
jsjobcur_usr
0
jsjobconfig_dft
array:171 [ "actk" => "0" "applybuttonredirecturl" => "http://www.greatzambiajobs.com/how-to-app...
JSItemid
"190"
  • afterLoad (4.12MB) (28.66ms)
  • afterInitialise (11.13MB) (84.05ms)
  • afterCache (5.75MB) (39.31ms)
  • 1 x afterInitialise (11.13MB) (55.03%)
    84.05ms
    1 x afterCache (5.75MB) (25.73%)
    39.31ms
    1 x afterLoad (4.12MB) (18.76%)
    28.66ms
19 statements were executed2.29ms32.38KB
  • SELECT @@SESSION.sql_mode;47μs1.57KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:334Copy
  • SELECT `data` FROM `icop0_session` WHERE `session_id` = ?96μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:261Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = :session_id LIMIT 176μs1.63KBParams/libraries/src/Session/MetadataManager.php:187Copy
  • UPDATE `icop0_session` SET `guest` = :guest , `time` = :time , `userid` = :user_id , `username` = :username , `client_id` = :client_id WHERE `session_id` = :session_id91μs992BParams/libraries/src/Session/MetadataManager.php:316Copy
  • SELECT `id`,`rules` FROM `icop0_viewlevels`81μs1.55KB/libraries/src/Access/Access.php:955Copy
  • SELECT `b`.`id` FROM `icop0_usergroups` AS `a` LEFT JOIN `icop0_usergroups` AS `b` ON `b`.`lft` <= `a`.`lft` AND `b`.`rgt` >= `a`.`rgt` WHERE `a`.`id` = :guest114μs1.64KBParams/libraries/src/Access/Access.php:868Copy
  • SELECT `value` FROM `icop0_admintools_storage` WHERE `key` = 'cparams'127μs856B/administrator/components/com_admintools/src/Helper/Storage.php:120Copy
  • SELECT `option`,`view`,`query` FROM `icop0_admintools_wafexceptions`102μs960B/plugins/system/admintools/src/Utility/Cache.php:196Copy
  • SELECT `params` FROM `icop0_extensions` WHERE `type` = 'plugin' AND `folder` = 'system' AND `element` = 'admintools'162μs2.09KB/plugins/system/admintools/src/Utility/RescueUrl.php:324Copy
  • SELECT * FROM icop0_rsform_config141μs1.5KB/administrator/components/com_rsform/helpers/config.php:52Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'level'106μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'active_cron'74μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'cron_next'63μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'queue_type'73μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT *,(subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Customer-Service-Representative-job-at-Spectrum-Credit-Ltd-56048%2F')=1) inSub FROM icop0_jlexblock WHERE ((mt_fullsite=1 AND mt_index=1) OR ((`sef_link`='%2Fjobs%2Fjob-detail%2Fjob-Customer-Service-Representative-job-at-Spectrum-Credit-Ltd-56048%2F' OR (subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Customer-Service-Representative-job-at-Spectrum-Credit-Ltd-56048%2F')=1)) AND mt_fullsite=0)) AND published=1 ORDER BY mt_area DESC,id ASC198μs4.23KB/plugins/system/jlexblock/jlexblock.php:150Copy
  • SELECT *,(subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Customer-Service-Representative-job-at-Spectrum-Credit-Ltd-56048%2F')=1) inSub FROM icop0_jlexblock WHERE ((mt_fullsite=1 AND mt_index=1) OR ((`sef_link`='%2Fjobs%2Fjob-detail%2Fjob-Customer-Service-Representative-job-at-Spectrum-Credit-Ltd-56048%2F' OR (subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Customer-Service-Representative-job-at-Spectrum-Credit-Ltd-56048%2F')=1) OR `list_var` LIKE '%com_jsjobs%') AND mt_fullsite=0)) AND published=1 ORDER BY mt_area DESC,id ASC300μs4.25KB/plugins/system/jlexblock/jlexblock.php:150Copy
  • SELECT s.id, s.template, s.home, s.title AS long_title, s.params FROM icop0_template_styles AS s WHERE s.client_id = 0 AND s.template = 'jl_education_pro' ORDER BY s.id194μs3.7KB/libraries/gantry5/src/classes/Gantry/Joomla/StyleHelper.php:69Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?90μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?155μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy