Summary
Date Posted: Friday, February 02 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Description:
• We are actively seeking friendly and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience. If you have excellent communication skills, a passion for assisting others, and thrive in a collaborative environment, we encourage you to apply.

Responsibilities:
• Customer Interaction:
• Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide information about our products/services.
Ensure a positive and empathetic customer experience in every interaction.
• Problem Resolution:
• Investigate and resolve customer complaints or issues promptly and professionally.
Collaborate with other departments to find comprehensive solutions for customer concerns.
• Product Knowledge:
• Develop and maintain a strong understanding of our products/services to effectively assist customers.
Provide accurate information about product features, pricing, and availability.
• Order Processing:
• Assist customers with order placement, tracking, and modifications.
Work closely with the logistics team to ensure timely and accurate order fulfillment.
• Communication:
• Communicate effectively with customers and internal teams, providing updates and feedback as necessary.
Contribute to the improvement of customer service processes through constructive feedback.

Documentation:
• Maintain accurate and detailed records of customer interactions, transactions, and feedback.
Generate reports on customer service activities and trends.
• Customer Feedback:
• Gather and document customer feedback to identify areas for improvement and opportunities for enhanced customer satisfaction.
Contribute to the development of customer service policies and procedures.

Qualifications:
• Previous experience in customer service or a related field is preferred.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to work well under pressure and handle challenging situations with patience and professionalism.
High school diploma or equivalent; additional education is a plus.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• To apply for this job email your details to hrdepartmentthouthage@gmail.com 

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