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Customer Support Specialist job at Jabu Technologies Zambia
JABU Technologies
Website : https://www.gojabu.com/
750 Days Ago
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Vacancy title: Customer Support Specialist

[ Type: FULL TIME , Industry: Information Technology , Category: Customer Service ]

Jobs at:

Jabu Technologies Zambia

Deadline of this Job:
26 February 2023  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Friday, February 24, 2023 , Base Salary: Not Disclosed

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Learn more about Jabu Technologies Zambia
Jabu Technologies Zambia jobs in Zambia

JOB DETAILS:
JABU is a B2B e-commerce & distribution marketplace, offering tech-enabled, route-to-market development & merchandising for FMCG brands in undeveloped areas while helping unbanked businesses grow through efficient delivery, an affordable product basket, inventory management, and credit facilities.
Customer Support Specialist
Job Overview
Are you passionate about making a positive impact on customers’ lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer’s unique needs and finding a solution? If so, apply today!
A Customer Support Specialist is responsible for engaging with customers on behalf of Jabu. Your duties include answering phone calls or emails from customers to answer questions, address inquiries, resolve complaints, participate in meetings with the customer support team to discover new communication tactics, and maintain expert knowledge about Jabu’s products and services to best help our customers. Most importantly, provide a higher level of customer support.

Responsibilities
• Providing introductory information to new customers.
• Ensuring that customers are satisfied with products or services.
• Following up with clients or customers to check that they’re still satisfied with any purchases.
• Letting customers know about additional products or services.
• Determining the quickest, most effective ways to answer a client’s or customer’s questions.
• Escalating queries and concerns.
• Troubleshooting common issues with a product or service.
• Working with a team of Sales Representatives and other departments to find appropriate solutions.
• Interact with customers via telephone, email, online chat, or in person to provide support and information.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned expertise to answer inquiries or forward to the appropriate staff.
• Generate data.

Requirements
• Full grade 12 certificate
• Tertiary qualification and some relevant sales experience will be an added advantage
• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Ability to share work among a customer service team.
• Attentiveness and patience.
• Time-management skills.
• Ability to find the positive in any situation.
• Customer service experience is preferred.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, FMCG products, services, or areas of customer support specialization.

Job Experience: No Requirements

Work Hours: 8

Level of Education: Professional Certificate

Job application procedure
Click here to apply now

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: 26 February 2023
Duty Station: Lusaka
Posted: 24-02-2023
No of Jobs: 1
Start Publishing: 24-02-2023
Stop Publishing (Put date of 2030): 24-02-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1161μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'162μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`209μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'128μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc193μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`339μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid82μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid152μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Customer-Support-Specialist-job-at-Jabu-Technologies-Zambia-43512'99μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 189μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"424μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES658μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin140μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin110μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`90μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'73μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'184μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 553574μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?142μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?341μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy