Debt Recovery Officer job at Entrepreneurs Financial Centre (EFC) Zambia
Website :
358 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Debt Recovery Officer

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Accounting & Finance ]

Jobs at:

Entrepreneurs Financial Centre (EFC) Zambia

Deadline of this Job:
Thursday, May 30 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Thursday, May 16 2024, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about Entrepreneurs Financial Centre (EFC) Zambia
Entrepreneurs Financial Centre (EFC) Zambia jobs in Zambia

JOB DETAILS:
Job Summary
• The Debt Recovery Officer’s primary responsibility is to maintain a complete debt collection portfolio using the EFC support framework, learn EFC policies and procedures for accessing loans files, source the required information in scheduling requirements to achieve successful recovery and holding the percentage of delinquency at EFC standards.
• Maintain a business relationship as a profitable partnership for clients and EFC, determine the reasons for the late payments and make recommendations on how this can be improved and provide recommendation on loan recovery activities.

Essential Duties and Responsibilities
• Display a professional manner while selling, coaching and showing the borrowers and/or guarantors .
• how to pay their loans in full within a timely manner will benefit them as well as EFC.
• Ensure that an action plan for cases in PAR 90 days and above/written off is prepared and recommendation made to the Debt Recovery Manager.
• Debt Recovery Officer should prove able to work unsupervised after the initial probation period by holding the percentage of debt recovery on the collection desk at EFC standards.
• Minimize losses while cost effectively estimating probability of successful recovery and implementing decisions on a course of action.
• Negotiate payments while continuing to build a relationship with borrowers and guarantors.
• Locate and notify delinquent borrowers and guarantors by personal visits, telephone or mail in order to solicit payment or seize loans collaterals.
• Maintain telephone and direct contact with borrowers and guarantors according to established guidelines and standards to ensure prompt payment.
• Manage collection efforts with a high level of persuasiveness & professionalism.
• Maintain positive customer relationship and minimize bad debt exposure.
• Using the verbal skills and communication techniques taught to manage people to the point public opinion remains in favour of our clients.
• Support the credit officers in the collection activities
• Establish contacts to facilitate the quick sale of confiscated assets
• Develop and maintain the reputation of EFC in matter of rigor and business like fashion during collections.
• Locate and monitor overdue accounts, as directed by superiors.
• Record information about financial status of borrowers and status of collection efforts.
• Advise borrowers and guarantors of necessary strategies for debt repayment.
• Persuade borrowers and/or guarantors to pay amounts due on loans, damage claims, or unpaid checks, or to return collaterals on loans.
• Trace delinquent borrowers and guarantors to new addresses by inquiring at post offices, telephone companies, credit bureau, or through the questioning of neighbours.
• Receive payments and post amounts paid to borrowers accounts according to EFC policies.
• Confer with borrowers and guarantors by telephone or in person to determine reasons for overdue payments and to establish the terms of reimbursement plan
• Notify Debt Recovery Manager, recommend and/or precede collaterals repossession or report to the police, and turn over account records to attorneys when borrowers and/or guarantors fail to respond to collection attempts.
• Recommend to his/her supervisor debt repayment or establish repayment schedules, based on borrowers and/or guarantors’ financial situations.
• Deliver warning letters to defaulting clients.
• Confiscate and liquidate assets confiscated.
• Negotiate and recommend credit extensions when necessary.
• Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reports.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased borrowers.
• Undertake any other related tasks assigned by the superior.

Qualifications
• Diploma in Business Administration, Accounting, Finance, Banking, a related field, or equivalent work experience;
• 3 years of relevant working experience in the financial sector; among which 2 years should be in credit risk analysis;
• Knowledge of credit policy/procedures and governance, and regulatory requirements related to Debt Recovery management;

Work Hours: 8


Experience in Months: 36

Level of Education:
Postgraduate Degree

Job application procedure
• To apply for this job email your details to joinourteam@efczambia.com.zm 

All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Management jobs in Zambia
Job Type: Full-time
Deadline of this Job: Thursday, May 30 2024
Duty Station: Lusaka
Posted: 16-05-2024
No of Jobs: 1
Start Publishing: 16-05-2024
Stop Publishing (Put date of 2030): 16-05-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
22.185MBMemory Usage120msRequest Duration
Joomla! Version4.4.10
PHP Version8.1.32
Identityguest
Response200
Templatejl_education_pro
Database
Server
mysql
Version
10.5.29-MariaDB
Collation
latin1_swedish_ci
Conn Collation
utf8mb4_general_ci
$_GET
[]
$_POST
[]
$_SESSION
array:1 [ "joomla" => "***redacted***" ]
$_COOKIE
array:1 [ "1deb24708f7a51ca02b447b7f6862276" => "864be0d2e5c78eb24fd201eb1681e7f1" ]
$_SERVER
array:64 [ "USER" => "greatzambiajobs" "HOME" => "/home/greatzambiajobs" "SCRIPT_NAME" => "/in...
session
array:3 [ "counter" => 4 "timer" => array:3 [ "start" => 1746920022 "last" => 1746920028...
registry
array:3 [ "data" => [] "initialized" => false "separator" => "." ]
user
array:18 [ "id" => 0 "name" => null "username" => null "email" => null "password" => "***r...
jsjobcur_usr
0
jsjobconfig_dft
array:171 [ "actk" => "0" "applybuttonredirecturl" => "http://www.greatzambiajobs.com/how-to-app...
JSItemid
"190"
  • afterLoad (4.12MB) (17.72ms)
  • afterInitialise (11.13MB) (73.29ms)
  • afterCache (5.77MB) (28.42ms)
  • 1 x afterInitialise (11.13MB) (61.02%)
    73.29ms
    1 x afterCache (5.77MB) (23.66%)
    28.42ms
    1 x afterLoad (4.12MB) (14.76%)
    17.72ms
19 statements were executed12.56ms32.38KB
  • SELECT @@SESSION.sql_mode;100μs1.57KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:334Copy
  • SELECT `data` FROM `icop0_session` WHERE `session_id` = ?85μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:261Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = :session_id LIMIT 148μs1.63KBParams/libraries/src/Session/MetadataManager.php:187Copy
  • UPDATE `icop0_session` SET `guest` = :guest , `time` = :time , `userid` = :user_id , `username` = :username , `client_id` = :client_id WHERE `session_id` = :session_id6ms992BParams/libraries/src/Session/MetadataManager.php:316Copy
  • SELECT `id`,`rules` FROM `icop0_viewlevels`72μs1.55KB/libraries/src/Access/Access.php:955Copy
  • SELECT `b`.`id` FROM `icop0_usergroups` AS `a` LEFT JOIN `icop0_usergroups` AS `b` ON `b`.`lft` <= `a`.`lft` AND `b`.`rgt` >= `a`.`rgt` WHERE `a`.`id` = :guest102μs1.64KBParams/libraries/src/Access/Access.php:868Copy
  • SELECT `value` FROM `icop0_admintools_storage` WHERE `key` = 'cparams'67μs856B/administrator/components/com_admintools/src/Helper/Storage.php:120Copy
  • SELECT `option`,`view`,`query` FROM `icop0_admintools_wafexceptions`57μs960B/plugins/system/admintools/src/Utility/Cache.php:196Copy
  • SELECT `params` FROM `icop0_extensions` WHERE `type` = 'plugin' AND `folder` = 'system' AND `element` = 'admintools'132μs2.09KB/plugins/system/admintools/src/Utility/RescueUrl.php:324Copy
  • SELECT * FROM icop0_rsform_config133μs1.5KB/administrator/components/com_rsform/helpers/config.php:52Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'level'105μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'active_cron'98μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'cron_next'51μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` = 'queue_type'44μs856B/plugins/system/acymtriggers/acymtriggers.php:639Copy
  • SELECT *,(subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Debt-Recovery-Officer-job-at-Entrepreneurs-Financial-Centre-EFC-Zambia-60134%2F')=1) inSub FROM icop0_jlexblock WHERE ((mt_fullsite=1 AND mt_index=1) OR ((`sef_link`='%2Fjobs%2Fjob-detail%2Fjob-Debt-Recovery-Officer-job-at-Entrepreneurs-Financial-Centre-EFC-Zambia-60134%2F' OR (subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Debt-Recovery-Officer-job-at-Entrepreneurs-Financial-Centre-EFC-Zambia-60134%2F')=1)) AND mt_fullsite=0)) AND published=1 ORDER BY mt_area DESC,id ASC167μs4.23KB/plugins/system/jlexblock/jlexblock.php:150Copy
  • SELECT *,(subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Debt-Recovery-Officer-job-at-Entrepreneurs-Financial-Centre-EFC-Zambia-60134%2F')=1) inSub FROM icop0_jlexblock WHERE ((mt_fullsite=1 AND mt_index=1) OR ((`sef_link`='%2Fjobs%2Fjob-detail%2Fjob-Debt-Recovery-Officer-job-at-Entrepreneurs-Financial-Centre-EFC-Zambia-60134%2F' OR (subpath=1 AND LOCATE(sef_link, '%2Fjobs%2Fjob-detail%2Fjob-Debt-Recovery-Officer-job-at-Entrepreneurs-Financial-Centre-EFC-Zambia-60134%2F')=1) OR `list_var` LIKE '%com_jsjobs%') AND mt_fullsite=0)) AND published=1 ORDER BY mt_area DESC,id ASC339μs4.25KB/plugins/system/jlexblock/jlexblock.php:150Copy
  • SELECT s.id, s.template, s.home, s.title AS long_title, s.params FROM icop0_template_styles AS s WHERE s.client_id = 0 AND s.template = 'jl_education_pro' ORDER BY s.id244μs3.7KB/libraries/gantry5/src/classes/Gantry/Joomla/StyleHelper.php:69Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?127μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?4.58ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy