Vacancy title:
Deputy Branch Managers and Customer Relationship Officers

Jobs at:
COGEBANQUE

Deadline of this Job:
26th November 2018

Duty Station:
Rwanda

Summary
Date Posted: 19th November 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:

Deputy Branch Managers and Customer Relationship Officers for:

• Kabarondo
  
• Musanze
  
• Huye
  
• Ngoma
  
• Kirehe
  
• Mahoko
  
• Nyamata
  

What you need to have

General and Behavioral

• Sufficient knowledge of modern management techniques and best practices;
  
• Ability to meet sales targets and production goals;
  
• Familiarity with industry’s rules and regulations;
  
• Excellent organizational skills;
  
• Results driven and customer focused;
  
• Leadership and human resources management skills;
  
• Fluent in English
  
• Hands-on approach to work
  

Education & Qualification

At least Bachelor Degree in Business Administration or in other related field

Experience

Minimum of four (4) years in business development in a financial institution. Prior experience in supervisory position would be an added advantage.

What you will do

Account Opening

Review all accounts that have been presented for accounts authorising (opening), checking that account holders have not been black listed and that all the relevant and required information that supports the opening process has been submitted.

ATM Supervision

Manage the ATM replenishment process by ensuring that funds transfer are accurately accounted for before and after replenishment and any difference are fully investigated to conclusion

Management of team

Provide on the job training for the new products so that banking officers are aware and understand the products thus providing customers with accurate information.

Customer Service

Create a conducive customer service environment by building strong business relationships with the customers which result in trust, confidence and contributes to retention and brand loyalty.

Business development and growth

• Seek out prospective business/corporate clients.
  
• Carry out cross selling and upselling other Bank services and products
  

Customer management

• Meet with business/corporate clients, listen to their needs and provide advice on their financial needs;
  
• Maintain consistent communication with clients.
  
• Assist clients with services and products such as loans, cash management, bank accounts opening and queries, interest rate swaps, letters of credit, foreign exchange, insurance and others.
  
• Monitor clients’ finances and commitments regularly. Maintain updated records of transactions.
  
• Develop and maintain new and existing client relationships.
  
• Assist customers with account opening activities
  Operations
  
• Open credit files for branch customers applying for loans.
  
• Perform secretarial activities for the branch credit committee
  
• Manage and ensure the reduction NPLs rate