Summary
Date Posted: Monday, July 24 2023, Base Salary: Not Disclosed

JOB DETAILS:
• To function as the Business Manager and a Marketing Specialist for the Food & Beverage Department. To ensure that the restaurant, bars and banquets operate successfully and are individually profitable in accordance with the standard and annual budget of the hotel.

Essential/Desirable Experience/Qualifications
• Grade 12 certificate
• Bachelor’s degree and/or professional Qualifications in relevant field
• Professional Membership
• Minimum of 5 years work experience in a supervisory or similar position
• Proven track records previous experience
• Degree or three years Diploma in hotel Management or equivalent

Duties/Responsibilities
1. Financial
• To ensure that each profit centre (e.g. Restaurant, Bar, Banquets) is operated in line with maximizing profit while delivering on the brand promise.
• To ensure that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest
• To coordinate the preparation of the Annual Business Plan for Food and Beverage
• To strategically analyse business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate
• To proactively manage costs based on key performance indicators, working through the respective Heads of Department as appropriate
• To assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets
• To actively participate in weekly yield and revenue management meetings, overseeing the appropriate pricing structures to maximize yield and overall profits in Outlets and Banquets.
2. Operational
• To monitor all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary
• To make sure that all best practices for Food and Beverage service are implemented
• To ensure that the feedback of the Customer is well communicated to all concerned and to ensure that the relevant changes are implemented
• To work closely with other team members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• To make sure that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”
• To taste and monitor the food and beverage products served throughout the operation, providing feedback where appropriate.
3. Administration
• To ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
• To oversee the preparation and update of individual Departmental Operations Manuals.
• To conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
4. Employee Handling
• To oversee the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• To conduct annual Performance Development Discussions with all of the employees in the department and to support them in their professional development goals.
• To plans and implements effective training programmes for departmental employees in coordination with the Human Resources and Administration Manager Training Manager
• To ensure that employees follow all company and local rules, policies and regulations relating to fire and hazard safety, and security.
5. Customer Service
• To ensure that employees also provide excellent service to internal customers in other departments as appropriate.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
6. Other Duties
• To carry out any other reasonable duties and responsibilities as assigned by the General Manager or their appointee.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
• Candidates should submit detailed Curriculum Vitae, copies of Academic/ Professional Certificates and three (3) names of referees, to: hr@mukuba-hotel.co.zm. 

All Jobs

QUICK ALERT SUBSCRIPTION