Summary
Date Posted: Monday, July 29 2024, Base Salary: Not Disclosed

JOB DETAILS:
New Fairmount Hotel in Livingstone, Zambia are looking for an experienced and qualified Front Of House Manager to report directly to our Senior Management.
Job Title: Front Office / Reception Manager

Qualification, Experience and Competencies:
• Bachelor’s Degree and/or a Higher Diploma in Business / Management related subject.
• Minimum of 2 years Managerial experience ideally in hospitality.

Job Specification
• To ensure that visitors and clients are received in an excellent and professional manner and that all reception areas always operate a high-quality service.
• To supervise the professional greeting of clients and visitors, to the highest standards.
• To manage room reservations ensuring that the bookings team are processing all
enquiries accurately.
• Recruitment, induction and training of receptionists and meeting room co-ordinators
• Appraisals and performance management of staff, including monthly meetings.
• Leading, monitoring, motivating and inspiring the team; providing guidance and
support.
• Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services On-going development of skills and knowledge for the FOH team.
• Produce, manage and operate the reception rota.
• Manage the implementation for any change or upgrade in software systems.
• Monitor budget and produce weekly/monthly reporting where applicable
• Supervise the co-ordination of VIP Functions and even

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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