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GPS Offline and Repair Co-ordinator job at Spectrum Credit Ltd
Spectrum Credit Limited
Website :
365 Days Ago
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Vacancy title:
GPS Offline and Repair Co-ordinator

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

Spectrum Credit Ltd

Deadline of this Job:
Wednesday, May 22 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Thursday, May 09 2024, Base Salary: Not Disclosed

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Learn more about Spectrum Credit Ltd
Spectrum Credit Ltd jobs in Zambia

JOB DETAILS:
We are seeking a dynamic and experienced GPS Offline and Repair Coordinator to join our Team. The jobholder is responsible for handling Offlines, scheduling Repairs, and coordinating tracking services. Provide exceptional customer support throughout the process, ensuring smooth appointment scheduling and efficient coordination between customers and internal teams.

Responsibilities:
• Respond to all offline immediately our Global Positioning System stops responding. Priotizing the Double offlines,primary and secondary,respectively.
• Liaise with Fleet support team in regards to offline devices.
• Liaise with SCL Team leads by providing information in regards to client and vehicle location.
• Schedule appointments for motor vehicle Repairs,Involve SCL Team lead if need.
• Set record-keeping method, which consists either of written documentation for tracker repair based on customer availability and technician availability.
• Set record-keeping method, which consists either of written documentation for tracker repair based on customer availability and technician availability.
• Determine Tracker Maintenance Intervals especially during re-valuations of motor Vehicles.
• Solicit Feedback from Technician after a repair to make improvements that increase the value of works and reduce the risk
• Confirmation of device status after repair is done and after Installation.
• Coordinate with the Fitment QC & and the Client for any queries or concerns raised during a repair
• Maintain a well-organized appointment schedule, making necessary adjustments when needed.
• Confirm appointments with customers and provide necessary instructions to the Technician.
• Coordinate with the Fitment QC & and the Client for any queries or concerns raised during a repair
• Maintain a well-organized appointment schedule, making necessary adjustments when needed.
• Collaborate with internal teams to ensure a seamless handover of information and repair follow up and escalation as per SLA
• Resolve customer issues or concerns in a professional and timely manner, escalating complex matters to the appropriate channels.
• Maintain accurate records of customer interactions, appointments, and repair services.
• Stay updated with product knowledge, industry trends, and regulations related to valuations and tracking services.

Requirements:
a) Bachelor’s degree in International Relations/ Public Relations or any relevant qualification.
B) Experience in Customer service, Computer Science and Auto Electrical is an added advantage

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
If you are a results-driven professional with experience in booking and Scheduling, we invite you to apply for this exciting opportunity. Kindly use this Email:n.mumba@spectrumcreditltd.com  to send your Cover letter, CV and Qualifications.
• Spectrum Credit is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Management jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, May 22 2024
Duty Station: Lusaka
Posted: 09-05-2024
No of Jobs: 1
Start Publishing: 09-05-2024
Stop Publishing (Put date of 2030): 09-05-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SHOW FULL COLUMNS FROM `icop0_users`257μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid127μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid135μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-GPS-Offline-and-Repair-Co-ordinator-job-at-Spectrum-Credit-Ltd-59787'89μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 174μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"309μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES976μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin172μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin92μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`128μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'155μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'264μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 6204109μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?130μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?163μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy