Summary
Date Posted: Wednesday, September 29, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job title: General Manager

Core Competencies:
To perform this job successfully, the General Manager must possess the following core competencies:
1. Strategic direction and leadership
2. Planning and organization
3. Governance
4. Effective communication

Essential Duties and Responsibilities
1. Is responsible for the effective and efficient operations of hotel units in Zambia under his care.
2. Sets the pace for Unit Managers to create an environment that assures consistent guest satisfaction according to Brand Standards.
3. Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports, and initiates corrective action.
4. Ensures that Unit Managers maintains product and service quality standards by conducting ongoing evaluations and investigating complaints; and initiates corrective action.
5. Develops Annual business plan which contains an operating budget and a marketing plan at least 90 days prior to the end of each fiscal year consistent with the Company Mandate.
6. Prepares property reports for management that clearly explains operational effectiveness, trends and variances.
7. Collaborates with Country Human Resources Manager to establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
8. Collaborates with the Country Sales and Marketing Manager to execute marketing, sales and operational activities, producing results that meet or exceed the hotel’s Annual business plan – Marketing plan.
9. Ensures good safety practices of employees and guests; maintenance of proper emergency and security procedures are established and followed in the Hotel Units.
10. Establishes and maintains applicable preventive maintenance programs for Hotel Unit Managers to adhere to.
11. Implements and maintains effective open-door communication systems that crosses departmental lines in order to reach all members of the organization.
12. Understands the government regulations affecting hotel’s operations, ensuring the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any local, provincial and national authority.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

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