Summary
Date Posted: Wednesday, November 24, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
The Zambia National Building Society (ZNBS seeks to recruit qualified, skilled, motivated, and energetic individuals to bill the following positions under the Banking and Mortgage and Risk Directorates respectively.
Head Branch Support. Head Office, Lusaka (ZNBS 3)

Job Purpose
To plan, coordinate and manage the general Banking and Mortgage operations of the Society’s branches in order to provide quality is to customers and thereby contribute to the financial viability of the Society and oversee the operations of the department and love with all other departments to ensure seamless Banking and Mortgage operations.

Duties and Responsibilities
• To develop the operational plan and more the seamless operation of all Branches and Units in the Directorate
• To ensure that the Directorate operates according to policies and procedures in place, and that the Directorate operational objectives are set and is always audit ready.
• To monitor operation of branches to ensure that they operate profitably on a month-to-month basis so as to achieve or exceed the agreed performance targets for each branch thereby sustaining the Society’s financial viability
• To ensure all branches, maintain a high standard of operational efficiency by conducting regular control checks on all processes, Know your Customer (KYC) and other control requirements
• To ensure that customer experience and complaints handling procedures are in place and are working efficiently
• To receive monthly branch operational reports and consolidate them for word submission to the Director Banking and Mortgage
• To prepare monthly and quarterly budgetary performance review sports in order to contribute to the attainment of the objectives of the Society
• To agree, monitor, and review performance of subordinates to ensure that they meet their performance objectives

Qualifications and Experience
• Full Grade 12 School Certificate
• Degree in Banking & Finance, Economics, Business Administration, ACCA, CIMA or equivalent qualification
• A minimum of 5 years’ experience at managerial level
• Previous experience in a similar role in a retail bank or financial institution will be an added advantage

Required Competencies and Personal Attributes
• Strategic thinking
• Strong interpersonal and influencing skills
• Good negotiation skills
• High level of analytical ability
• Good communication skills both written and oral
• Good command of computer skills

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Appropriately qualified and interested candidates meeting the above credentials must submit an application letter enclosing detailed curriculum vitae traceable referees and copies of academic/professional qualification to the designed by Tuesday 7th December 2021 17:00 hours with the position applied for clearly marked on the envelope.
The Director Human Resources
Zambia National Building Society
Century House, 3rd Floor Cairo Road
PO Box 30420
LUSAKA
Please note that only shortlisted candidates will be contacted

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