Summary
Date Posted: Friday, August 28, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Head Individual Life Operations .

Overview
•Participating in Company’s business-planning process to present operations perspective on issues and evaluate the business impact of any decisions that may be considered.
•Management of the operations of underwriting, Premium Administration, Claims process, Corporate Liaison and Customer Service.
•Overseeing underwriting processes and ensuring compliance to the guidelines.
•Overseeing Claims processes and ensuring compliance to guidelines.
•Monitoring cases of unusual risks and assisting the underwriting team in defining acceptability of high-risk cases.
•Designing the systems required for efficient customer service.
•Ensuring that CRM processes run smoothly.
•Providing guidance to the customer service team in the corporate office and branch offices to ensure accuracy and efficiency in their output.
•Be accountable for the aggregate plan and delivery of systems, operations, and the general operating model of the Individual Life business.
•Ensure that business change projects are delivered in line with directions from Executive Management.
•Developing operational guidelines in line with Company’s risk parameters.
•Analyse effectiveness of processes and systems in use and recommend corrective action or automation.
•Develop quality business intelligence and provide analysis leading to appropriate actions, to ensure business and processes are continuously enhanced.
•Contribute to the development of business strategy by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
•Manage departmental budgets. Escalate out of budgets items to the CCO and MD for approval.
•Review performance against balanced scorecard components as prescribed by Executive Management, discuss gaps and agree on action plans to close gaps.
•Benchmark productivity of the department against industry standards and create measures to improve productivity.

Job Skills: Not Specified

Job Qualifications: Not Specified

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
If you match the above job description and are interested in the role, you can send your CV to Sara Lough -saral@priconsultants.com  

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