Summary
Date Posted: Tuesday, September 28, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job title: Head of Operations – Clearing & Forwarding

Responsibilities but not limited to;
• Provide and achieve Monthly and Annual Sales Targets / Budget
• Design good implementable plans for clients’ business in line with company policy.
• Prospect, identify and share leads to facilitate the development of the business, Bringing and manage new customers on board
• Ensuring a high level of customer service and quality throughout.
• To improve, develop an efficient and effective level of service delivery to existing and new clients as agreed
• To review all sets of new documents received to ensure that valid quotations plus certificated from concerned regulatory bodies are in place to effect file validation
• To review daily customer reports with staff to ensure timely and accurate implementation of deliverables
• Co-ordinating with shippers/ CHAs/ Overseas agents/ Customers, including Corporate accounts.
• Day to day communication with clients updating them with status of their shipments
• Building relations with new and existing customers, Prompt attention to all clients’ requirements and resolve complaints within stipulated time frame
• Follow up outstanding payments with Debtors and ensure timely collection within credit period
• Smooth management and coordination of all operations in customs clearance and logistics activities in conjunction with staff personnel placed at various locations and clients / transporter (documentation, shipment tracking, handling and custom clearing, warehousing, logistics & transportation for door to door deliveries of any commodity, Account administration, etc.)
• Guide and follow up with both operations and clearing team on day to day basis to ensure that all documents are screened before capture and lodgement with customs to identify deviation (if any) and to inform clients immediately.
• Ensure that all financial request and transactions are well handled with dispatch and address seemingly delay with management.
• Develop and build relations with transporters to ensure all facilities are in place and that all safety standards are met with other specific requirements from clients.
• Get all types of credit, commission or other approvals from management
• People Management and coordination with team members at various locations to ensure smooth flow of business operations
• To maintain your understanding and keep up-to-date with changes as they occur, to be able to advise customers on import and export restrictions, tariff systems, insurance requirements and all other customs related matters.
• Any other duties assigned by Management
• Ensure weekly reporting of updates and activities to the reporting Manager

Skills and Experience
• Bachelor’s degree in Business Administration with specialisation/certification in Export-Import / Customs Clearing and Freight Forwarding / Logistics
• At Least 8-10 years working experience of which 5 years must be at Managerial level
• Proven knowledge of ASYCUDA WORLD and MICROSOFT Systems
• Knowledge and understanding of import and export trading/shipping by all modes and inco terms, customs legislation, tariffs, import/export documentation, customs clearance, logistics and transportation, bond management and customs declaration, import
• Willing to travel at short notice as and when need arises
• Must be pro-active and result driven
• Excellent leadership skills
• Excellent problem solving & interpersonal skills.
• Attention to detail and can work long hours
• Ability to work successfully in fast- paced, deadline-driven situations

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

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Job application procedure
To apply for this job email your details to emp@astroholdings.co.zm

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