Summary
Date Posted: Tuesday, May 07 2024, Base Salary: Not Disclosed

JOB DETAILS:
• Job Advert Summary Hello…an exciting new opportunity has just become available in our HINT, Life Operations area. We are looking to recruit a Head of Operations. This role is based in Zambia, Lusaka. • *Applicants must be Zambian nationals or have legal status to work for a Zambia based company. • To support the strategic goals of the Hollard Life Zambia by ensuring systems, processes and efficiency models are implemented; through innovative solutions. • Formulate and deliver operations strategy in line with Zambia Life operating model • Drive operational excellence in the Zambia Life value chain • Drive towards lowest possible renewal cost per policy • Continuously improve business processes and operational efficiencies • Ensure overall efficient running of the Zambia Life administrative departments • Critical analysis and interpretation of business requirements to optimize resources • Responsible for reviewing and maintaining service level agreements with suppliers • Implement best practice principles in people management and development • Manage maintenance costs • Develop operational capability to handle different types of schemes and products • Effectively implement continuous improvement initiatives • Manage customer compliments and complaints • Required Knowledge and Experience Minimum 5 years’ experience in Insurance Industry in similar role will be an added advantage • General business acumen • Life insurance and distribution industry knowledge and experience • Good working knowledge of the Insurance Act. • Good report writing and presentation skills. • Ability to work in a deadline-driven environment. • Good communication skills. • Attention to detail. • Demonstrate strong entrepreneurial skills and the ability to unlock sales and production. • Cost Management and control • Demonstrate responsible behaviour with regards to cost containment. • Be able to make informed decisions re cost to facilitate growth • Leadership and energy • Good creative skills • Good market and industry knowledge • Value driven behavior • Good organization and communication skills • Risk management knowledge • Structural and analytical thinker • Compliance knowledge: Knowledge of relevant laws and regulations • Ethical behaviour • Corporate governance knowledge • Communication and leadership skills to engage with Board members • Organization skills • Presentation skills • Good verbal and written communication • A combination of initiation and integration skills • Resourcer • Completer finisher • Strong management skills • Analytical • Organisational skills • Excellent interpersonal skills • Process oriented • Results and action oriented • *Applicants must be Zambian nationals or have a legal status to work for a Zambia based company. • Educational Requirements Grade 12 Certificate and or O Levels • Business Studies degree or equivalent thereof • Appropriate post graduate qualification • Interested and qualified? Click here to apply

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply


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