Summary
Date Posted: Monday, February 03, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
General Purpose
Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.. .

  Main Job Duties and Responsibilities
• welcome and greet guests
• answer and direct incoming calls
• inform guests of hotel rates and services
• make and confirm reservations for guests
• ensure proper room allocation
• register and check guests in
• confirm relevant guest information
• verify guest’s payment method
• erify and imprint credit cards for authorization
• issue room keys and direct guests to their rooms
• maintain clear and accurate records of guest room bookings
• compute all guest billings, accurately post charges to guest rooms and house accounts
• receive and transmit messages for guests
• retrieve mail, packages and documents for guests
• listen and respond to guest queries and requests both in-person and by phone
• provide accurate information about local attractions and services
• liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• complete and maintain any incident reports, daily activity reports or other reports requested by management
• lose guest accounts and check guests out
• review accounts and charges with guests during the check-out process
• process accurate payment of guest accounts
• inform housekeeping when rooms have been vacated and are ready for cleaning
• monitor visitors to the hotel
• enforce rules and policies of the hotel
• maintain a neat and orderly front desk and reception area

  Skills
• customer service orientation
• attention to detail and accuracy
• planning and organizing
• ability to multitask and prioritize
• professional appearance and attitude
• effective verbal and written communication skills
• conflict resolution skills
• decision making and judgment skills
• eam work
• flexible regarding work schedules
• ability to respond appropriately to diverse customers and guests

  Qualifications
• Diploma or Degree in Tourism and Hospitality Studies
• guest/customer relations experience in a hotel environment
• strong working knowledge of hotel PMS & POS systems, MS Office and booking and payment systems
• numeracy and administrative skills
• knowledge of Apex PMS is an added advantage

Job Education Requirements: Diploma or Degree

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
Applicants who meet the above requirements can email their applications, with CV, Certificates of qualification and verifiable references to humanresources@twangale.co.zm  by 05 February 2020..

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