Summary
Date Posted: Friday, October 04 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
The ICT Manager will play a critical role in managing the technological infrastructure and ensuring the smooth operation of the ICT systems within the company. Also planning, implementing and maintaining technology solutions that align with the company’s business objectives, particularly those tailored to the insurance industry. The ICT Manager will oversee day to day ICT operations supervise the ICT team, provide Technical support and assist in managing projects with a strong emphasis on data security, system integration and regulatory compliance.

Key Responsibilities
• Designing, managing of the company’s IT infrastructure including servers, storage, networking devices and communication system.
• Monitor the performance and availability of ICT systems, ensuring that all critical applications such as policy management systems, claims processing systems and customer databases are functioning optimally.
• Conduct regular system audits and health checks to identify potential issues and ensure the systems are secure, efficient and up to date.
• Oversee data backup processes to ensure data integrity availability and implementation of disaster recovery plans to ensure business continuity in case of a system failure.
• Provide second line support for complex technical issues that cannot be resolved by junior staff particularly those related to insurance applications and data bases.
• Coordinate and oversee the repair and replacement of faulty hardware and software, ensuring minimal disruption to business operations
• Ensure that all ICT systems and processes comply with industry regulations and standards, including those specific to the insurance Industry.
• Work closely with vendors and in house developers to design and implement APIs that facilitate integration with external systems such as insurance regulators, payment gateways and customer relationship management (CRM) systems.
• Ensure that all developed or customized solutions are tested thoroughly and meet the company’s functional and security requirements.
• Stay abreast of the latest trends and developments in ICT, particularly those relevant to the insurance industry.
• Administration of ICT contracts, including the procurement of software licenses, hardware and maintenance agreements.

Qualifications & Experience
1. Grade 12 Certificate
2. Bachelor’s Degree in Computer related field.
3. Minimum of 8 years of experience in ICT with at least 2 years in a supervisory or management role
4. Experience in the insurance sector will be an added advantage
5. Strong knowledge of ICT infrastructure management, including networking, servers, databases and security systems.
Familiarity with insurance – specific applications, such as policy management systems, claims processing systems and CRM software
Experience with system integration, particularly API and third – party integrations.

Skills & Competencies
1. Technical expertise;: in depth knowledge of ICT systems, with the ability to manage and trouble shoot complex issues.
2. Leadership Skills: proven ability to lead and motivate a team, manage performance and develop staff.
3. Problem solving: analytical thinking with a proactive approach to identifying and resolving technical and operational challenges.
Work Environment
Primary office based with occasional requirements to work outside normal office hours, particularly during system upgrades, migrations or emergency situations.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• If you meet the above requirements you can submit your application and detailed Curriculum Vitae to
• not later than 9th October 2024.
Note: Only shortlisted candidates will be contacted.

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