Summary
Date Posted: Thursday, May 05, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Identification Section
Job Title: ICT Technician
Job Grade: ZH5
Department: ICT Directorate

Job Purpose
• To provide technical support to all users and other IT department units through infrastructure installation and maintenance in accordance with ZCCM-IH group Standards and policies. In addition, ICT Technician will ensure that all Infrastructure related incidents/faults are prioritised for resolution in order to minimise downtime. This also includes appropriate escalation of issues through Communications & Infrastructure, Services Manager as necessary.

Key Result Areas and Principal Accountabilities /Key Result Areas
Principal Accountabilities (Main Duties)
Design, administration and Management of ICT Systems
• Installation, support and maintenance of all ICT infrastructure, including but not limited to Computers (desktops, servers and laptops), Telecommunications (Voice and Data-WAN/LAN), channels/equipment, Printers Mobile devices, Access control, CCTV etc
• Perform daily system monitoring, verify the integrity and availability of all hardware, server resources, WAN/LAN services, Voice systems, Data Centres, Disaster Centre
Management and other key processes.
• Maintain accurate hardware and software inventory; manage database
• To manage and provide technical support; troubleshoot performance of computer hardware and peripheral support devices.
• Conduct security checks on the ZCCM-IH Group ICT infrastructure in conjunction with Manager ICT and Network Administrator
Security System
• Ensure appropriate security control is maintained in the ICT department and all installed services in the organisation.
• Ensure Endpoint application or other security related application is installed and up to date and liaise with Network/System Administrator to ensure that appropriate hardware/software are in place for distribution and management thereof
• Ensures IT security and integrity of the Company’s ICT application and data is maintained according to ZCCM-IH Group standards, policies and procedures.
Backup Measures
• Ensure capacity management, monitoring and replication of services is happening as per RTO.
• Ensure appropriate and effective disaster recovery mechanisms for the production operations and related systems are in place.
• Ensure that Disaster Recovery Plans are tested, and Disaster Recovery Plan document updated.
ICT Policy
• Ensure Adherence to policies and procedures by users in terms of access to external and internal system and services.
• Create and maintain IT technology standards, documentation and procedures for the ZCCM-IH Group in line with the organisation standards.
Administration
• To research and make recommendations on software products and services for procurement; undertake feasibility studies for software and system products planned for purchase and provide suggestions based on findings.
• Manage CAPEX and OPEX expenses within agreed budgets for hardware and OS
• Any other duties as assigned by Supervisors in the ICT department.

Reporting Relationships
a) Reports to:
• Network Administrator
b) Other Jobs Reporting to (4a) above:

Essential/Desirable Qualifications/Experience
a) Professional Qualification:
▪ Grade 12 Certificate with Five (5) “O” Levels.
▪ Job holder must have a Diploma in Information Technology or its equivalent.
▪ A Degree in Computer Science will be an added advantage
▪ Relevant certifications in networking and knowledge of servers will be an added advantage.
▪ In-depth knowledge of Microsoft Operating Systems, UNIX/LINUX, CISCO Products
▪ Relevant professional membership

b) Minimum Relevant Pre-Job Experience:
• 3 years’ experience in a similar position
• Good working knowledge of Computer Hardware, Software and Networks

b) Skill Specifications:
• Quick identification of problems and offering timely solutions in order to attain minimal downtime and inconveniences to users in the Organisation System related solutions
• Numerical skills
• Computer skills
• Technical skills

d) Other Attributes (Personality Traits)
• Integrity
• Innovative and a self-starter
• Collaborative

Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

Job application procedure
Applications together with copies of certificates and detailed curriculum vitae should reach the undersigned not later than Tuesday, 10th May 2022.
Chief Human Resource & Administration Officer
ZCCM Investments Holdings Plc
ZCCM IH Office Park, Alick Nkhata Road
P O Box 30040
LUSAKA
Alternatively, forward your application to jobs@zccm-ih.com.zm

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