Summary
Date Posted: Thursday, September 26 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
The IT Manager will be responsible for ensuring the smooth and efficient operation of our IT systems, developing IT governance, and leading a team of two Senior IT Technicians to support the organization’s objectives.

Key Responsibilities
• Manage information technology and organization’s IT infrastructure, including servers, networks, data centers, cloud systems, and endpoints
• Manage IT staff by recruiting, training and appraising their performance
• Develop and implement the IT department’s strategy in alignment with the organization’s business objectives
• Plan and manage IT budget, ensuring cost-effective solutions without compromising on quality or security
• Provide input to the management team regarding IT-related decision-making and future technology investments
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure that IT support services are responsive and meet the needs of all users, resolving technical issues in a timely and efficient manner
• Ensure the availability, reliability, and performance of all IT systems, minimizing downtime and service interruptions
• Establish and maintain a help desk or ticketing system to streamline support requests.
• Manage relationships with external vendors and service providers, ensuring that service level agreements (SLAs) are met
• Develop and enforce IT security policies and protocols to protect the organization’s data, systems, and infrastructure from internal and external threats
• Stay up to date with industry news, promote and implement enhancements related to the platform’s operation.

Requirements
• Grade 12 Certificate with minimum 5 credits including English and Mathematics.
• Degree and other Professional qualifications in computer Science and any related course.
• 4 years of proven working experience in an IT Manager role or in a similar role
• Experience in project management, IT strategy development, and budget management
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Strong problem-solving and decision-making abilities
• Thorough understanding of IT systems, cybersecurity, and best practices in IT management
• Effective communication skills, with the ability to work collaboratively with stakeholders at all levels
• Analytical, highly organized, attention to details,
• Valid driver’s Licence

Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure
• To apply for this job please visit talent.sage.hr.

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