Vacancy title:
IT Officer

Jobs at:
DAI Global LLC/Rwanda Nguriza Nshore Project

Deadline of this Job:
5th September 2018

Duty Station:
Kigali, Rwanda

Summary
Date Posted: 27th August 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

Rwanda Nguriza nshore
DAI works at the cutting edge of international development, combining technical excellence, professional project management, and exceptional customer service to solve our clients’ most complex problems. Since 1970, DAI has worked in 150 developing and transition countries, providing comprehensive development solutions in areas including crisis mitigation and stability operations, democratic governance and public sector management, agriculture and agribusiness, private sector development and financial services, economics and trade, HIV/AIDS, avian influenza control, water and natural resources management, and energy and climate change. Clients include international development agencies, international lending institutions, private corporations and philanthropies, and host-country governments.

JOB DETAILS:
IT OFFICER
SCOPE OF WORK
Project Background:
The purpose of Nguriza Nshore (“Lend so that I may invest”) is to drive rural economic growth through facilitating the emergence of a dynamic agribusiness sector. By alleviating constraints to investment and increasing access to financing, Nguriza Nshore will facilitate the creation and growth of small to medium agribusinesses, as an entry point for broader growth, to provide productive employment for rural populations and reduce poverty. By working with financial institutions, investors, public and private sector business development service providers, and a variety of Government of Rwanda ministries and initiatives, Nguriza Nshore will be the catalyst that strengthens and improves existing public-private platforms that support investment from international, local, bank and non-bank sources, creating a better-functioning finance and investment ecosystem.
Role’s Purpose:
The IT Officer is responsible for oversight of IT needs including system installations, maintenance, support and technical advice to client. IT Officer is responsible for ensuring that DAI established standards set by the DAI home office are followed and that proprietary project solutions are efficient and cost effective. IT Officer oversees the development of manuals for network and workstation support when needed, recruits and supervises Network Support Assistant and/or relationships with outside System Support Company. The IT Officer reports to the Director of Finance and Administration. Responsibilities include:

• Local network maintenance and installation (cabling, switches and NIC configuration TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP);
  
• WAN connectivity and maintenance (internet connection and services, and devices configuration and maintenance);
  
• Server and server application maintenance and installation (Hardware integration, Windows 2008 server installation and maintenance, LAN and WAN connectivity, Lotus Domino and messaging system, FTP services, Kaspersky Antivirus Business Security installation and maintenance);
  
• Client computer hardware and application installation, configuration and maintenance (Laptops, Desktops, MS Windows XP Pro or Windows 7 Pro, MS Office Suite, Lotus Notes and other mail clients, Kaspersky AV);
  
• User support;
  
• Managing and supervision of part time/full time Network Support Assistant and/or support provided by local companies;
  
• Responsible for all of the above mentioned tasks in Project’s field offices;
  
• Regular communication with the Home Office OIMT IT Operations team regarding network, system hardware and software changes/issues/updates and user registration, updates and termination;
  
• Provide assistance in procurement and evaluation of all technical equipment (including phones, copiers, etc.);
  
• Administer IP PBX extensions;
  
• Maintain IP PBX hardware and Phones;
  
• Communicate with OIMT IT Operations team regarding implementation of special features on the system;
  
• Assist local office managers in properly inventorying IT equipment;
  
• Advise in procurement process.
  Qualifications:
  
• 1 to 3 years of experience in the field of information technology.
  
• Experience with administration and maintenance of computers, servers, and software, in addition to HelpDesk troubleshooting in an office environment
  
• Excellent communication and organizational skills
  
• Bachelor’s degree preferred; IT certifications a plus
  
• Professional level oral and written skills in English.