Summary
Date Posted: Wednesday, July 31 2024, Base Salary: Not Disclosed

JOB DETAILS:

Reports to: Deputy Country Director
All PEAS staff use Microsoft 365 applications to work effectively and support collaboration across countries and departments. In addition, PEAS regularly pilots and deploys low-resource educational technology to support programme delivery to students, teachers and school leaders, and uses a range of other IT systems to support operational processes. The Information Technology Officer will be responsible for managing and enhancing PEAS Zambia’s IT infrastructure, ensuring the smooth and secure operation of all IT systems. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to support our team in delivering high-quality educational services.

The role has two key focus areas –
1. Leading the IT function and infrastructure maintenance at the country office level.
2. Supporting the school network team and school leaders to drive improvements using Technology.
This is a new role with real opportunities to build on your IT experience and develop your career further in IT. Not only will you be working in close collaboration across PEAS Zambia, but you will also collaborate with technical colleagues across the organisation to drive IT improvements. This role would also work with technical members of the PEAS Global team on effective piloting and implementation of new EdTech projects
To be successful in this role, you must be a doer and a thinker, passionate about developing systems and structures that best support people to thrive in their roles and deliver PEAS organizational goals. We are looking for a driven individual who has experience in IT, cybersecurity or training on IT skills and networking management and is looking for a dynamic role where they can have a real impact both at the school level and organizational level.
This opportunity is both exciting and challenging as we seek to work towards solving one of the world’s biggest challenges, ensuring access to quality education for all.
To be the right candidate, you need to be resilient and adaptable, not giving up when something doesn’t improve or change immediately but being energized to find ways to make that change happen.

Roles and Responsibilities
1. IT Infrastructure Management
• Oversee the installation, configuration, and maintenance of hardware and software systems.
• Manage network infrastructure and resources including servers, routers, switches, and other related equipment.
• Ensure data backup and recovery systems are in place and functioning properly.
• Keep a record of all ICT equipment and account for the operational status of the same.
1. User Support and Training
• Provide technical support to staff and troubleshoot IT-related issues.
• Conduct training sessions to enhance staff proficiency in using IT tools and systems. Both at the school level, regional and country office.
• Ensure the smooth running of the School Tool+ application for data management in the schools, and collaborating with MEL to ensure school staff are able to use the system.
• In collaboration with HR and develop and maintain IT documentation and user guides.
2. Cybersecurity
• Implement and maintain security protocols to protect PEAS Zambia’s data and IT assets.
• Monitor security breaches and Work with PEAS Global staff to effectively respond to incidents and document lessons learned to strengthen the organisation’s systems
• Keep systems updated with the latest security patches and anti-virus and software updates.
• ensuring all devices are secured with active anti-virus applications.
3. Systems and Network Administration
• Manage user accounts and access controls to ensure appropriate permissions.
• Monitor system performance and perform regular maintenance to ensure optimal operation.
• Develop and implement IT policies and procedures.
• Design and implement a working network of all PEAS Zambia sites to integrate resource, enhance sharing and improved collaboration.
4. Project Management
• In partnership with technical staff in the PEAS Global team Plan and execute IT projects to support organizational goals.
• Work with technical members of the PEAS Global team on effective piloting and implementation of new EdTech projects
• Coordinate with vendors and service providers for procurement and maintenance of IT equipment and services.
• Ensure projects are delivered on time and within budget.
• Develop standard operating procedures
5. Innovation and Improvement
• Stay up to date with the latest IT trends and technologies.
• Recommend and implement improvements to enhance IT services and efficiency.
• Collaborate with other departments to identify user challenges and provide ICT solutions.

Qualifications and Skills
• Education: bachelor’s degree in information technology, Computer Science, Management Information
Systems or a related field.
• Experience: Minimum of 3 years’ experience in IT management, network administration, or a similar role.

Technical Skills:
• Proficiency in network and server management.
• Strong knowledge of cybersecurity principles and practices.
• Experience with various operating systems (Windows, ubuntu, Linux, macOS).
• Familiarity with cloud services and solutions.
• A certification in MSCE, CCNA, CCNP, CompTIA or others will be an added advantage.

Soft Skills:
• Excellent problem-solving and analytical skills.
• Proactive in using technology to drive efficiency.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• High attention to detail and organizational skills.
• A good listener to understand the problem.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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